Mastering Microsoft Dynamics 365 customer engagement: an advanced guide to developing and customizing CRM solutions to improve your business applications

✍ Scribed by Somani, Deepesh

Publisher: Packt Publishing
Year: 2019
Tongue: English
Edition: Second edition
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

Microsoft has introduced a new product based on MS Dynamics CRM named MS Dynamics 365 which consists of 7 components and has extended functionality compared to any other CRM systems. It is equipped to be flexible to meet the needs of businesses. This book provides a comprehensive coverage of Dynamics 365 and helps you make your tasks much simpler.

✦ Table of Contents

Table of ContentsWorking with Sales Working with ServiceWorking with MarketingUnderstanding the New Unified User InterfaceDesigning Unified Interface AppsCustomization Enhancements in Dynamics 365Business Process Flows and Rules in Dynamics 365Client-Side ScriptingPlugin Development with Dynamics 365Working with the XRM FrameworkMobile Enhancements in Dynamics 365Virtual Entities in Dynamics 365Working with Dynamics 365 PortalsConfiguration Enhancements in Dynamics 365 Analytics with Dynamics 365 (Word and Excel Templates)

✦ Subjects

Customer relations--Management;Management information systems;Electronic books;Microsoft CRM;Customer relations -- Management

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