✦ LIBER ✦

Managing strategic business performance improvement: an integrative progressive approach

✍ Scribed by Majed Al-Mashari; Mohamed Zairi

Publisher: John Wiley and Sons
Year: 1999
Tongue: English
Weight: 579 KB
Volume: 6
Category: Article
ISSN: 1092-4604
DOI: 10.1002/(sici)1099-1441(199912)6:4<227::aid-kpm74>3.0.co;2-6

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✦ Synopsis

This paper reports a case study of a well-advanced deployment of a strategic program of business process performance improvement at a major Middle Eastern utility company. It illustrates the strategies, organizations, methodologies, and stages that the company has followed in implementing its improvement programs. It also critically analyzes the contextual climate of improvement in the company and distills valuable lessons from its successful experience. The central theme of the paper demonstrates how different scales of improvements can be strategically unified to gain superior performance.

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