Cover......Page 1
Table of Contents......Page 4
1. Managing IT in a Digital World......Page 8
Case: Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems......Page 18
2. Computer Systems......Page 26
3. Telecommunications and Networking......Page 68
4. The Data Resource......Page 104
Case: IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform......Page 126
Case: VolP2.biz, Inc.: Deciding on the Next Steps for a VolP Supplier......Page 140
Case: Supporting Mobile Health Clinics: The Children's Health Fund of New York City......Page 158
Case: Data Governance at Insuracorp......Page 168
Case: HH Gregg: Deciding on a New Information Technology Platform......Page 174
Case: Midsouth Chamber of Commerce (B): Cleaning up an Information Systems Debacle......Page 182
5. Enterprise Systems......Page 192
6. Managerial Support Systems......Page 226
7. E-Business Systems......Page 256
Case: Vendor-Managed Inventory at NIBCO......Page 282
Case: Real-Time Business Intelligence at Continental Airlines......Page 288
Case: Norfolk Southern Railway: The Business Intelligence Journey......Page 300
Case: Mining Data To Increase State Tax Revenues in California......Page 308
Case: The Cliptomania Web Store......Page 318
Case: Rock Island Chocolate Company, Inc.: Building a Social Networking Strategy......Page 332
8. Basic Systems Concepts and Tools......Page 338
9. Methodologies for Custom Software Development......Page 370
10. Methodologies for Purchased Software Packages......Page 400
11. IT Project Management......Page 422
Case: Managing a Systems Development Project at Consumer and Industrial Products, Inc.......Page 446
Case: A Make-or-Buy Decision at Baxter Manufacturing Company......Page 458
Case: ERP Purchase Decision at Benton Manufacturing Company, Inc.......Page 466
Case: The Kuali Financial System: An Open-Source Project......Page 472
Case: NIBCO's "Big Bang": An SAP Implementation......Page 486
Case: BAT Taiwan: Implementing SAP for a Strategic Transition......Page 504
Case: A Troubled Project at Modern Materials, Inc.......Page 520
Case: Purchasing and Implementing a Student Management System at Jefferson County School System......Page 530
12. Planning Information Systems Resources......Page 542
13. Leading the Information Systems Function......Page 560
14. Information Security......Page 586
15. Social, Ethical, and Legal Issues......Page 600
Case: FastTrack IT Integration for the Sallie Mae Merger......Page 620
Case: IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision......Page 638
Case: IT Infrastructure Outsourcing at Schaeffer (B): Managing the Contract......Page 646
Case: Systems Support for a New Baxter Manufacturing Company Plant in Mexico......Page 656
Case: The Challenges of Local Systems Design for Multinationals: The MaxFli Sales Force Automation System at BAT......Page 662
Case: Meridian Hospital Systems, Inc.: Deciding Which IT Company to Join......Page 676
Glossary......Page 684
B......Page 685
C......Page 687
D......Page 689
E......Page 691
F......Page 692
H......Page 693
I......Page 694
M......Page 696
N......Page 698
P......Page 699
R......Page 701
S......Page 702
T......Page 704
V......Page 705
W......Page 706
Y......Page 707
A......Page 708
C......Page 709
D......Page 711
F......Page 713
H......Page 714
I......Page 715
L......Page 716
M......Page 717
O......Page 718
R......Page 720
S......Page 721
T......Page 723
W......Page 724
Z......Page 725