Managing Information Services

✍ Scribed by Jo Bryson

• Publisher: Ashgate
• Year: 2011
• Tongue: English
• Leaves: 440
• Edition: 3
• Category: Library

✦ Synopsis

This third edition of Jo Bryson's highly regarded "Managing Information Services" has been thoroughly revised with an emphasis on managing for a sustainable future. Libraries and information services face uncertain times and this new edition tackles the challenges of planning and managing change, future-proofing for tomorrow, and leading the transformation to a sustainable future. The text also addresses the integration of information services including librarianship, records management and ICT. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.

✦ Table of Contents

Cover......Page 1
Contents......Page 6
List of Figures......Page 8
List of Tables......Page 10
List of Boxes......Page 12
Preface......Page 14
Acknowledgements......Page 18
Part I: Management Influences in a Changing Landscape......Page 20
1 Managing in an
Uncertain World......Page 22
2 Strategic Influences......Page 38
Part II: Strategy
and Planning......Page 52
3 Strategic Planning: Positioning for a Sustainable Future......Page 56
4 Attracting and Retaining Talented People in Challenging Times......Page 72
5 Ensuring Value for Money and Enabling a Cost-Sustainable Future......Page 92
6 Knowledge and Information Management – A Key to Survival......Page 120
7 Strategic Technology and Asset Management
– A Smarter Approach......Page 142
Part III: Leadership and
Innovation......Page 162
8 Leadership......Page 168
9 Utilizing a Values-Driven Culture for Sustainability......Page 182
10 Innovation and Creativity......Page 194
11 Engaging Change in Positioning for the Future......Page 202
12 Group Dynamics and Team Building......Page 220
13 Effective Negotiation and Conflict Management......Page 234
14 Managing the
Political Arena......Page 248
15 Policy Making......Page 256
16 Personal Communication
and Networking......Page 264
17 Managing Yourself and Others in Challenging Times......Page 274
Part IV: Governance and
Social Responsibility......Page 284
18 Ensuring Good
Corporate Governance......Page 288
19 Using Authority and Influence......Page 302
20 Encouraging Transparency......Page 310
21 Managing for Sustainability......Page 320
22 Managing
Risk......Page 328
23 Sustaining Trust and Continued Operations......Page 336
24 Evaluating Benefits and Performance......Page 352
Part V: Customer and Market Focus......Page 370
25 Competitive Strategies......Page 374
26 Corporate Image
and Communications......Page 390
27 Ensuring Service Quality......Page 406
Part VI: Success and Sustainability......Page 418
28 Bringing it all Together......Page 420
Index......Page 430