๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Managing customers as human resources in service organizations

โœ Scribed by David E. Bowen


Book ID
112099411
Publisher
John Wiley and Sons
Year
1986
Tongue
English
Weight
871 KB
Volume
25
Category
Article
ISSN
0090-4848

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## Abstract Changing organizational critical success factors, new expectations for human resources, and the changing roles and capabilities of HR professionals are discussed here. The authors envision that today's top HR job encompasses: enabling capable and courageous leadership; building a very s