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Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth

✍ Scribed by Rosemary Batt

Book ID: 124860713
Publisher: Academy of Management
Year: 2002
Tongue: English
Weight: 371 KB
Volume: 45
Category: Article
ISSN: 0001-4273
DOI: 10.2307/3069383

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