Content: Cover
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
Preface
Authors
1: Introduction to Critical Incident Management
The Complex Nature of Critical Incidents and Large-Scale Special Events
Managing Chaos, Uncertainty, and Complexity
Chaos
Uncertainty
Complexity
The Three-Dimensional Model of Critical Incident Management
The Incident Command System
The Three Spheres of Critical Incident Management
Before, During, and After
Incidents versus Events
Three Types of Incidents
Order, Predictability, and Simplicity
References
2: Risk Analysis
Risk Mitigation How Do We Determine Risk?How Do We Determine the Consequence Factor?
How Do We Determine the Probability Factor?
Threats, Hazards, and Vulnerability
Passive Vulnerability Assessments versus Active Red Team Assessments
Risk Analysis: Threat + Vulnerability Γ Consequence
Mitigation Options
Cost-Benefit Analysis and Trade-Offs
Catastrophic Errors versus Nuisance Errors
References
3: Planning and Organizing at the Operational Level
Operational Command for Spontaneous Incidents
Why Police Officers Don't Like the Incident Command System
Incident Command System: Does One Size Fit All? The Four Cornerstones of Critical Incident ManagementCommunications
Collaboration
Coordination
Command
The Stages of a Critical Incident Response
The Fundamental Principles for Planning Events
Murphy's Law and Contingency Planning
Nine Steps of Pre-Event Operations Planning
Step 1: Conduct a Threat Assessment
Step 2: Meet with Event Organizers and Stakeholders
Step 3: Conduct a Site Survey (Vulnerability Assessment)
Step 4: Develop a Site Plan
Step 5: Develop a Crowd Control Plan
Step 6: Determine Necessary Resources
Step 7: Develop an Organizational Chart Step 8: Assign Specific PersonnelStep 9: Conduct Training and Rehearsals
References
4: Planning and Organizing for Tactical Response
Command or Control?
Specialists and Generalists
Mixed Teams
The Fundamentals of Tactical Response to Critical Incidents
Perimeters
Personal Protective Equipment
Decontamination Procedures
Tactical Response to Non-CBRN Incidents
References
5: Strategic Planning-A Systems Approach
Strategy or Tactics?
A Systems Approach to Strategic Planning
Systems, Subsystems, and Meta Systems
Stakeholder Analysis SWOT (Strengths, Weaknesses, Opportunities, and Threats) AnalysisRisk Analysis
Cost-Benefit Analysis
Types of Strategies
Early Intervention Strategies
Strategic Planning: Before, During, and After
References
6: Organizing and Planning Training Exercises
The Link between Planning and Training
The Importance of Training and Exercising
The Key Components of an Effective Emergency Operations Plan
Integrating the Emergency Operations Plan
The Importance of Top Leadership
Communicating the Emergency Operations Plan
Coordination and Collaboration with Various Stakeholders