Managing Conflict Through Communication

✍ Scribed by Cahn, Dudley D;Abigail, Ruth Anna

• Publisher: Pearson
• Year: 2013
• Tongue: English
• Leaves: 287
• Category: Library

✦ Synopsis

Comprehensive and accessible coverage of the study of conflict Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts. This text is available in a variety of formats - print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. To learn more about our programs, pricing options and customization, click the Choices tab. Learning Goals Upon completing this book, readers will be able to: * Exercise positive conflict management and resolution skills * Understand why communication is essential to interpersonal relationships * Question the thoughts, feelings, and behaviors about conflict they have experienced in the past

✦ Table of Contents

Cover......Page 1
Table of Contents......Page 4
1. Introduction to the Study of Conflict Communication......Page 6
2. Communication Options in Conflict......Page 34
3. Responding to Conflict: A Practical Guide to Managing Your Own Conflicts......Page 60
4. Managing Violent Tendencies......Page 92
5. Managing the Conflict Climate......Page 118
6. Managing Face......Page 142
7. Managing Stress and Anger......Page 162
8. Managing Conflict through Forgiveness......Page 188
9. Managing Win-Lose Conflicts through Negotiation......Page 212
10. Managing Others' Disputes through Mediation......Page 234
11. Managing Conflict in the Workplace......Page 254
C......Page 284
I......Page 285
R......Page 286
W......Page 287

✦ Subjects

Academic;School;Business