MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE: EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT

✍ Scribed by OLIVER JAMES

• Book ID: 110998185
• Publisher: John Wiley and Sons
• Year: 2011
• Tongue: English
• Weight: 516 KB
• Volume: 89
• Category: Article
• ISSN: 0033-3298
• DOI: 10.1111/j.1467-9299.2011.01962.x