Managing Challenging Clients: Building Effective Relationships with Difficult Customers

✍ Scribed by Aryanne Oade (auth.)

Publisher: Palgrave Macmillan UK
Year: 2012
Tongue: English
Leaves: 188
Category: Library

No coin nor oath required. For personal study only.

✦ Table of Contents

Front Matter....Pages i-xxii
Handling Challenging Client Behavior....Pages 1-18
Reputational Risk....Pages 19-39
Controlling Clients....Pages 41-81
Maintaining the Balance....Pages 83-106
Trouble with Responsibility and Commitment....Pages 107-135
When Enough is Enough....Pages 137-161
Final Thoughts on Managing Challenging Clients....Pages 163-164
Back Matter....Pages 165-170

✦ Subjects

Business Strategy/Leadership; Organization; Management; Corporate Communication/Public Relations; Office Management; Marketing

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