๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Managerial Behavior and Industrial Strife

โœ Scribed by ROBERT DOKTOR; PHILIP BURGER


Book ID
115239733
Publisher
John Wiley and Sons
Year
1975
Tongue
English
Weight
248 KB
Volume
14
Category
Article
ISSN
0019-8676

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Service quality in the electricity indus
โœ Elena Fumagalli; Paola Garrone; Luca Grilli ๐Ÿ“‚ Article ๐Ÿ“… 2007 ๐Ÿ› Elsevier Science ๐ŸŒ English โš– 218 KB

This paper analyzes the relationship between privatization and service quality in the electricity industry, and tests the hypothesis that managerial behavior is a significant intervening factor. The sample includes 31 Italian distributors over the period 1998-2004; their quality performance is repre