Title
Contents
PART I: STRATEGIC VIEW OF MIS
1. Management Information System in a Digital Firm
1.1 Management Information System (MIS): Concept
1.2 MIS: Defi nition
1.3 Role of the Management Information System
1.4 Impact of the Management Information System
1.5 MIS and the User
1.6 Management as a Control System
1.7 MIS: A Support to the Management
1.8 Management Effectiveness and MIS
1.9 Organisation as a System
1.10 MIS: Organisation Effectiveness
1.11 MIS for a Digital Firm
Key Terms
Review Questions
Confi rm Your Understanding
Case Study
2 E-Business Enterprise: A Digital Firm
2.1 Introduction to โE-Business Enterprise: A Digital Firmโ
2.2 Organisation of Business in Digital Firm
2.3 E-business
2.4 E-commerce
2.5 E-communication
2.6 E-collaboration
2.7 Real Time Enterprise
2.8 What are the Technology Options for Becoming a Real Time Enterprise?
Key Terms
Review Questions
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Case Study
3. Strategic Management of Business Performance: Creating a Model of Organisation Excellence
3.1 Essentiality of Strategic Planning
3.2 Tools of Planning
3.3 Balance Score Card, Score Card and Dash Board
3.4 Strategic Management of Business Performance
3.5 What is Strategy?
3.6 Three Approaches to Development of Strategy
3.7 Class and Types of Strategy
3.8 EFQM Model: A Prescription for Achieving Organisation Excellence
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Case Study
4. Information Security: Threats and Management
4.1 Information Security: Threats and Vulnerability
4.2 Controlling Security Threat and Vulnerability
4.3 Managing Security Threat in E-business
4.4 Disaster Management
4.5 Application Systemโs Security Management
4.6 Information Security Management
4.7 Measures of Information Security
4.8 Network Security
4.9 Cyber Security
Key Terms
Review Questions
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Case Study
5. Information Technology: Impact on Society
5.1 Introduction
5.2 Impact of IT on Privacy
5.3 Ethics
5.4 Technical Solutions for Privacy Protection
5.5 Intellectual Property, Copyright and Patents
5.6 Impact of Information Technology on the Workplace
5.7 Information System Quality and Impact
5.8 Impact on Quality of Life
Key Terms
Review Questions
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Case Study
PART II: BASICS OF MANAGEMENT INFORMATION SYSTEMS
6 Decision Making
6.1 Decision-Making Concepts
6.2 Decision-Making Process
6.3 Decision Analysis by Analytical Modelling
6.4 Behavioural Concepts in Decision-Making
6.5 Organisational Decision-Making
6.6 MIS and Decision-Making
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Case Study
7. Information, Knowledge Business Intelligence
7.1 Information Concepts
7.2 Information: A Quality Product
7.3 Classifi cation of the Information
7.4 Methods of Data and Information Collection
7.5 Value of the Information
7.6 General Model of a Human as an Information Processor
7.7 Summary of Information Concepts and their Implications
7.8 Knowledge and Knowledge Management Systems
7.9 Business Intelligence
7.10 MIS, and the Information and Knowledge
Key Terms
Review Questions
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Case Study
8 Systems Engineering: Analysis and Design
8.1 System Concepts
8.2 Systems Control
8.3 Types of System
8.4 Handling System Complexity
8.5 Classes of Systems
8.6 General Model of MIS
8.7 The Need for System Analysis
8.8 System Analysis of the Existing System
8.9 System Analysis of a New Requirement
8.10 System Development Model
8.11 Structured System Analysis and Design (SSAD)
8.12 Object Oriented Analysis (OOA)
8.13 System Development Through OOT: A Use Case Model
8.14 OOSAD Development Life Cycle
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Case Study
9. Development Process of MIS
9.1 Development of Long Range Plans of the MIS
9.2 Ascertaining the Class of Information
9.3 Determining the Information Requirement
9.4 Development and Implementation of the MIS
9.5 Management of Information Quality in the MIS
9.6 Organisation for Development of MIS
9.7 MIS: Development Process Model
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Case Study
10. Strategic Design of MIS
10.1 Strategic Management of the Business
10.2 Why Strategic Design of MIS?
10.3 Balance Score Card, Score Card and Dash Board
10.4 Strategic Design of MIS
10.5 Development Process Steps for Strategic Design (SD) of MIS
10.6 Illustrating SD of MIS for Big Bazzaar
10.7 Strategic Management of Business and SD of MIS
10.8 Business Strategy Determination
10.9 Business Strategy Implementation
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Case Study
11. Business Intelligence for MIS
11.1 Business Intelligence and MIS
11.2 What is Business Intelligence (BI)?
11.3 Tools and Techniques of BI
11.4 Why is BI Developed?
11.5 How is BI Used?
11.6 Process of Generation of BI
11.7 MAIAโs 1KEY Agile BI Suite
11.8 Case Illustrations of BI
11.9 MIS and Business Intelligence
Key Terms
Review Questions
Case Study
PART III: APPLICATIONS OF MANAGEMENT INFORMATION SYSTEMS TO E-BUSINESS
12. Applications in Manufacturing Sector
12.1 Introduction
12.2 Personnel Management (PM)
12.3 Financial Management (FM)
12.4 Production Management (PM)
12.5 Raw Materials Management (RMM)
12.6 Marketing Management
12.7 Corporate Overview
Key Terms
Review Questions
Case Study
13. Applications in Service Sector
13.1 Introduction to Service Sector
13.2 Creating a Distinctive Service
13.3 Service Concept
13.4 Service Process Cycle and Analysis
13.5 Customer Service Design
13.6 Service Management System
13.7 MIS Applications in Service Industry
13.8 MIS: Service Industry
Key Terms
Review Questions
Case Study
14. Decision Support Systems and Knowledge Management
14.1 Decision Support Systems (DSS): Concept and Philosophy
14.2 DSS Models: Behavioural, Management Science and Operations Research Models
14.3 Group Decision Support System (GDSS)
14.4 Artifi cial Intelligence (AI) System
14.5 Knowledge based Expert System (KBES)
14.6 DSS Application in E-enterprise
14.7 MIS and the Benefi ts of DSS
Key Terms
Review Questions
Case Study
15. Management of Global Enterprise
15.1 Enterprise Management System (EMS)
15.2 Enterprise Resource Planning (ERP) System
15.3 ERP Model and Modules
15.4 Benefi ts of the ERP
15.5 ERP Product Evaluation
15.6 ERP Implementation
15.7 Supply Chain Management (SCM)
15.8 Information Management in SCM
15.9 Customer Relationship Management (CRM)
15.10 Management of Global Enterprise
15.11 EMS and MIS
Key Terms
Review Questions
Case Study
PART IV: INFOTECH INFRASTRUCTURE
16. Technology of Information Systems
16.1 Introduction
16.2 Data Processing
16.3 Transaction Processing
16.4 Application Processing
16.5 Information System Processing
16.6 OLAP for Analytical Information
16.7 TQM of Information System
16.8 Human Factors and User Interface
16.9 Real Time Systems and Good Design
16.10 Case Tools and I-Case
16.11 Strategic Nature of IT Decision
16.12 Evaluation and Feasibility of IT Solutions
16.13 MIS: Choice of the โInformation Technologyโ
Key Terms
Review Questions
17. Unifi ed Communications and Networks
17.1 Introduction to Network
17.2 Network Topology
17.3 Features of Network
17.4 Data Communication
17.5 Examples of Network Applications
17.6 Components of Unifi ed Communications (UC)
17.7 Communications Enabled Business Processes (CEBP)
17.8 WiMAX Technology
Key Terms
Review Questions
18. DBMS, Client Server and Service Oriented Architecture
18.1 Database Concepts
18.2 Database Models
18.3 Data Models
18.4 Database Design
18.5 Conceptual Model and Physical Model
18.6 RDBMS
18.7 Client-Server Architecture
18.8 Client-Server Implementation Strategies
18.9 Service Oriented Architecture (SOA)
18.10 MIS and RDBMS
Key Terms
Review Questions
19. Data Warehouse: Architecture to Implementation
19.1 Introduction
19.2 Data in Data Warehouse
19.3 Architecture of Data Warehouse
19.4 Data Warehouse Design
19.5 Justifying the Data Warehouse
19.6 Organisation and Management of Data Warehouse
19.7 Implementation of Data Warehouse
19.8 Business Intelligence
19.9 Data Warehouse and MIS
Key Terms
Review Questions
20 E-Business Technology
20.1 Introduction to E-business
20.2 Models of E-business
20.3 Internet and World Wide Web (WWW)
20.4 Intranet/Extranet
20.5 Security in E-business
20.6 Electronic Payment Systems
20.7 Impact of Web on Strategic Management
20.8 Web Enabled Business Management
20.9 Enterprise: Content Management System (CMS)
20.10 Enterprise Portal
20.11 WEB 2.0
20.12 MIS in Web Environment
Key Terms
Review Questions
Part V Comprehensive Case on Management Information Systems
1 Management Infromation Systems in a Digital Firm
2 Techno-Cases in E-Enterprise Management
3 Case Digest of SCM
4 FS Square Infotech Ltd. (FSIT)
5 Home Land Groceries and Stores (HLGS)
Glossary
Bibliography
Index