Management Basics for Information Professionals

✍ Scribed by G. Edward Evans, Stacey Greenwell

• Publisher: ALA Neal-Schuman
• Year: 2020
• Tongue: English
• Leaves: 386
• Edition: 4
• Category: Library

✦ Synopsis

The recipient of rave reviews from far and wide (Journal of Hospital Librarianship deemed it "a librarian's dream … very forward-thinking"), since its initial publication this text has served as an essential resource for both LIS students and practitioners. The new fourth edition offers an updated, comprehensive examination of the myriad basic skills effective library managers must exercise throughout their careers. Throughout, Evans and new co-author Greenwell pay close attention to management in "new normal" straitened economic conditions and the pervasive impact of technology on a library manager’s role. This book’s coverage includes

• a new focus on how being in the public/nonprofit sector influences the application of management basics such as planning, accountability, trust and delegation, decision making, principles of effective organizational communication, fostering change and innovation, quality control, and marketing;
• the managerial environment, organizational skill sets, the importance of a people-friendly organization, and legal issues;
• key points on leadership, team-building, and human resource management;
• budget, resource, and technology management;
• management ethics, with a lengthy discussion of why ethics matter; and
• tips for planning a library career, with a look at the work/life debate.

This book, to quote Australian Library Journal, is “a recommended text for library science students, but is also an excellent source of information for career librarians wanting to refresh their knowledge of library management in a fast-moving information services environment.”

✦ Table of Contents

Cover
Title Page
Copyright Page
CONTENTS
List of Illustrations
Preface
PART I. Background
1. Introduction
What Is Management?
Organizational Skill Sets
You as a Future Manager
Public and Nonprofit Sectors
Key Points to Remember
References
2. Organizational Issues
Formal Organizations
Public and Nonprofit Sector Organizations
Environment and the Organization
Environmental Scanning
Forecasting
Organizational Culture
People Friendly Organizations
Key Points to Remember
References
3. Legal Issues
Establishing a Library
Libraries, Users, Safety, and the Law
Tort Law and Liability
Malpractice and Librarians
Library Services and the Law
User Privacy
Contracts and Licenses
Copyright
Documentation
Key Points to Remember
References
4. Leadership
What Is Leadership?
Leadership Theories
Emotional Intelligence
Developing Leadership Skills
E-Leadership
E-Team Issues
Key Points to Remember
References
5. Ethics
Ethics Do Matter
Standards, Values, and Codes
ALA Code of Ethics
Key Points to Remember
References
PART II. Managerial Functions
6. Accountability, Authority, Power, and Delegation
Power
Influence
Authority
Delegation and Organizational Structure
Duty and Responsibility
Accountability
Governance
Key Points to Remember
References
7. Vision, Mission, and Planning
Mission Statements
Vision Statements
Value Statements
Planning Process
SWOT Analysis
Types of Plans
Strategic Planning
Scenario Planning
Who Should Plan?
Value of Planning
Key Points to Remember
References
8. Assessment, Quality Control, and Operations
Assessment and Accountability
What Is Quality?
Assessment Tools
Local Data Collection
Quality Control
Project Management
Key Points to Remember
References
9. Decision Making
Decision Making Environment
Types of Decisions
Rational Decision Making
Problem Solving and Rational Decision Making
Group Decision Making and Accountability
Decision Aids
Key Points to Remember
References
10. Change Management
Nature of Change
Change Process Models
Resistance to Change
Implementing Change
Stress and the Organization
Innovation and Libraries
Key Points to Remember
References
11. Communication
Communication Process
Organizational Communication
Written and Oral Communication
Listening
Nonverbal Communication
Legitimacy of Communication
Key Points to Remember
References
12. Advocacy and Marketing
Marketing
Marketing Process
Branding
Public Relations
Advocacy
Key Points to Remember
References
PART III. Managing People
13. Staffing
Staffing and the Law
Staffing Process
The New Hire
Developing and Retaining Staff
Performance Appraisal
Corrective Action
Grievances
Collective Bargaining and Merit Systems
Volunteers
Key Points to Remember
References
14. Enhancing Performance
Organizational Development
Learning Organizations
Training and Development
Staff Development Day
Team Building
Libraries and Teams
Key Points to Remember
References
15. Managing Diversity
Defining Diversity
How Do You View Cultural Diversity?
Managerial Responsibility
Individual Responsibility
Role of Professional Associations
Planning for Diversity
Library Governance and Diversity
Diversity Program and Staff
Social Justice and Diversity
Providing Service to a Diverse Community
Key Points to Remember
References
16. Motivating Staff
Motivation Theories
Motivation in Practice
Encouragement and Recognition
Key Points to Remember
References
PART IV. Managing Things
17. Managing Money
Budget as a Control Device
Budget Cycle
Preparation
Defending the Request
Budget Types
Accounting Systems
Fund Accounting
Audits and Auditors
Budget Reports
Key Points to Remember
References
18. Generating Income
Revenue Sources
Fundraising Process
Seeking Grants
Key Points to Remember
References
19. Managing Technology
Staff and User Training
Technology Planning
Controlling Technology Costs
Physical Security
Intellectual Security
Cloud Computing
Social Media
Collaboration
Key Points to Remember
References
20. Managing Facilities
Library as Place
Managing the Facility
Housekeeping Matters
Risk Management
Health, Safety, and Security
Emergency and Disaster Management
Sustainability
Planning for New Space
Key Points to Remember
References
PART V. Managing Yourself and Your Career
21. Other Managerial Skills
Collaborating, Conflict Management, and Negotiation
Meeting Management
Time Management
Self-Management Skills
Professional Presentations and Publications
References
22. Creating Your Career
Career Planning Process
Marketing Yourself
Flexible Ways of Working
Career Breaks
Moving Forward
References
About the Authors
Index