Management across Cultures: Developing Global Competencies

✍ Scribed by Richard M. Steers, Luciara Nardon, Carlos J. Sanchez-Runde

• Publisher: Cambridge University Press
• Year: 2016
• Tongue: English
• Leaves: 425
• Edition: 3
• Category: Library

✦ Synopsis

The third edition of this popular textbook has been thoroughly expanded and updated throughout to explore the latest approaches to cross-cultural management, presenting strategies and tactics for managing international assignments and global teams. With a clear emphasis on learning and development, this new edition introduces a global management model, along with enhanced 'Applications' and 'Manager's Notebooks' to encourage students to acquire skills in multicultural competence that will be highly valued by their future employers. These skills have never been more important in a world where, increasingly, all managers are global managers and where management practices and processes can differ significantly across national and regional boundaries. This textbook is suitable for students taking courses on international management, as well as those on executive training programmes.

✦ Table of Contents

Contents
List of exhibits
Guided tour
Preface
1 Management across cultures: an introduction
Management challenge
The changing global landscape
Multicultural competence and managerial success
Manager’s Notebook: Developing multicultural competence
Plan of book
Key terms
Discussion questions
Case: Global training at Google
2 Global managers: challenges and responsibilities
Management challenge
Traditional management models
Context of global management
Rethinking management models
Diversity in global assignments
Manager’s Notebook: A model for global managers
Key terms
Discussion questions
Case: Two expatriates
3 Cultural environments
Management challenge
Culture, socialization, and normative behavior
Descriptive models of culture
Culture and institutional environments
Cultural complexities and contradictions
Cultural diversity and multiculturalism
Manager’s Notebook: Working across cultures
Key terms
Discussion questions
Case: Anna Håkansson – from Sweden to Bahrain
4 Organizational environments
Management challenge
Organizations and environments
Stakeholders and global strategies
Organizing for global business
Regional organizing models
Control, participation, and decision-making
Corporate culture
Manager’s Notebook: Working with global organizations
Key terms
Discussion questions
Case: Co-determination at Volkswagen
5 Communicating across cultures
Management challenge
Interpersonal communication
Cultural screens on interpersonal communication
Culture, cognition, and communication
Culture and communication protocols
Manager’s Notebook: Communicating across cultures
Key terms
Discussion questions
Case: Roos Dekker, Global Healthcare
6 Leading global organizations
Management challenge
Dimensions of organizational leadership
Contemporary approaches to cross-cultural leadership
Limitations on contemporary approaches
GLOBE leadership study
Women leaders: challenges and opportunities
Leadership in China and the West
Manager’s Notebook: Leading global organizations
Key terms
Discussion questions
Case: Emerson Electric – Suzhou
7 Negotiating global partnerships
Management challenge
Negotiations and global partnerships
Preparing for cross-cultural negotiations
Negotiating strategies and processes
Managing conflicts and compromise
Managing agreements and contracts
Manager’s Notebook: Negotiating global partnerships
Key terms
Discussion questions
Case: Perils of being a junior manager
8 Managing ethical conflicts
Management challenge
Conflicts over beliefs and values
Conflicts between beliefs and institutional requirements
The ethical global leader
Ethical guidelines for global managers
Manager’s Notebook: Managing ethical conflicts
Key terms
Discussion questions
Case: Energy contracts in Nigeria
9 Managing work and motivation
Management challenge
The world of work
Culture and the psychology of work
Managing incentives and rewards
Gender, compensation, and opportunities
Manager’s Notebook: Managing work and motivation
Key terms
Discussion questions
Case: Samsung’s maquiladora plant
10 Managing global teams
Management challenge
Global teams
Co-located and dispersed global teams
Special challenges of dispersed global teams
Managing dispersed global teams
Managing tasks and team processes
Leadership and global team-building
Manager’s Notebook: Managing global teams
Key terms
Discussion questions
Case: IBM Cloud Labs
11 Managing global assignments
Management challenge
Global assignments
Challenges of living and working globally
Finding your way: coping with culture shock
Finding your place: acculturation strategies
Managing repatriation
Manager’s Notebook: Managing global assignments
Key terms
Discussion questions
Case: Global assignment, Myanmar
12 Lessons learned
Management challenge
What have we learned?
Where do we go from here?
Appendix: Models of national cultures
Name index
Subject index