Учебник, Geneva, International Labour Office, 2006 y. p 442.
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Contents.
Introduction to Microfinance Management.
The Manager’s Mandate.
Financial Services and the Poor.
Institutional Options.
Strategic Direction.
Managing Risks.
Introduction to Risk Management.
Credit Risk.
Staff Fraud and Security Risk.
External Risks.
Organizational Architecture.
Introduction.
Human Resource Management.
Institutional Culture.
Organizational Structure.
Using Organizational Architecture to Manage Growth.
Towards Greater Efficiency and Productivity.
Understanding Efficiency and Productivity.
Performance Incentives.
New Technologies.
Managing Change.
Costing and Pricing.
Plans, Budgets and Reports.
Managing Performance.
Bibliography.
Index.