Love 'Em or Lose 'Em

✍ Scribed by KAYE

• Publisher: AMACOM
• Year: 2008
• Tongue: English
• Leaves: 329
• Edition: 4
• Category: Library

✦ Synopsis

With every employee who walks out the door costing the company up to 200% of their annual salary to replace, retention is one of the most important issues facing businesses today. And with so many surveys reporting that employees are unhappy and not working up to their full potential, engagement becomes a second serious and costly issue. The latest edition of this Wall Street Journal bestseller gives everyone from the CEO to the front-line supervisor solutions for engaging and retaining the employees they simply can't afford to lose.

Beverly Kaye and Sharon Jordan-Evans offer 26 simple strategies - from A to Z - that managers can use to address their employees' real concerns and keep them engaged. These strategies are neither difficult nor costly, because what employees really want - even more than costly added perks like bigger salaries - is meaningful work, opportunities for growth, excellent bosses, and a sense of connectedness to the group.

The fourth edition has been extensively revised and updated throughout and includes a new section featuring answers to the most common questions that people are asking the authors about employee retention.

✦ Table of Contents

Contents
Preface
Acknowledgments
Introduction
1 ASK: What Keeps You?: Do you know what they want?
2 BUCK: It Stops Here: Who’s in charge of keeping them?
3 CAREERS: Support Growth: Are you building their future or are you in the way?
4 DIGNITY: Show Respect: Do they know that you respect them?
5 ENRICH: Energize the Job: Do your people have to leave to find growth and challenge?
6 FAMILY: Get Friendly: Avoid making your employees choose between work and family life
7 GOALS: Expand Options: There are five career paths other than up
8 HIRE: Fit Is It: Make a match or start from scratch
9 INFORMATION: Share It: Do you have it? Do you hoard it?
10 JERK: Don’t Be One: Are you one?
11 KICKS: Get Some: Are we having fun yet?
12 LINK: Create Connections: If you build them, they will stay
13 MENTOR: Be One: Are they learning from you?
14 NUMBERS: Run Them: Calculate the cost of loss
15 OPPORTUNITIES: Mine Them: Will they find them inside or outside?
16 PASSION: Encourage It: Help them find the work they love—without leaving
17 QUESTION: Reconsider the Rules: Which will you keep: the rules or the people?
18 REWARD: Provide Recognition: Which matters more: praise or pay?
19 SPACE: Give It: Are your people on a short leash?
20 TRUTH: Tell It: The truth hurts—or does it?
21 UNDERSTAND: Listen Deeper: When you tune out, you lose out—and they move out
22 VALUES: Define and Align: What matters most?
23 WELLNESS: Sustain It: Are they sick or tired?
24 X-ERS AND OTHER GENERATIONS: Handle with Care: They are different. Can you keep them?
25 YIELD: Power Down: Give it up to keep them
26 ZENITH: Go for It: Test your Retention Engagement Index
Top Ten Pushbacks
Got More?
Notes
Index
A
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X
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About the Authors