Logistics & supply chain management

✍ Scribed by Christopher, Martin

• Publisher: FT Press; Pearson Education Limited
• Year: 2016;2020
• Tongue: English
• Leaves: 325
• Series: Always learning
• Edition: Fifth edition
• Category: Library

✦ Synopsis

The UK's bestselling book on logistics and supply chain management - over 100,000 copies sold.



Effective development and management of supply chain networks helps businesses cut costs and enhance customer value. This updated 5th edition is a clear guide to all the key topics in an integrated approach to supply chains.



As well as new and updated examples and case studies, there are two new chapters:

Routes to Market:Many companies now have to manage multiple distribution channels - this chapter covers strategic issues on how companies "go to market" along with the cost implications of using alternative channels.

Service Logistics:As companies begin to sell performance rather than physical product, this chapter explores the implications for logistics management as the need to provide higher levels of service and customer support becomes ever more critical.

✦ Table of Contents

Cover......Page 1
Title Page......Page 6
Copyright Page......Page 7
About the author......Page 9
Contents......Page 10
Preface......Page 14
Publisher’s acknowledgements......Page 15
Chapter 1 Logistics, the supply chain and competitive strategy......Page 16
Supply chain management is a wider concept than logistics......Page 17
Competitive advantage......Page 19
The supply chain becomes the value chain......Page 25
The mission of logistics management......Page 26
The supply chain and competitive performance......Page 28
The changing competitive environment......Page 29
Chapter 2 Delivering customer value......Page 42
The marketing and logistics interface......Page 43
Delivering customer value......Page 44
What is customer service?......Page 46
The impact of out-of-stock......Page 48
Customer service and customer retention......Page 51
Market-driven supply chains......Page 54
Defining customer service objectives......Page 58
Setting customer service priorities......Page 62
Setting service standards......Page 66
Chapter 3 Going to market......Page 72
Distribution channels are value delivery systems......Page 73
Innovation in the distribution channel......Page 76
The omni-channel revolution......Page 79
Omni-channel retailing......Page 81
Chapter 4 Measuring logistics costs and performance......Page 84
Logistics and the bottom line......Page 85
Logistics and shareholder value......Page 88
Logistics cost analysis......Page 93
The concept of total cost analysis......Page 94
Understanding the cost-to-serve......Page 97
Customer profitability analysis......Page 99
Direct product profitability......Page 105
Cost drivers and activity-based costing......Page 106
The lead-time gap......Page 110
Improving visibility of demand......Page 112
The supply chain fulcrum......Page 114
Demand management and planning......Page 116
Collaborative planning, forecasting and replenishment......Page 121
Chapter 6 Creating the responsive supply chain......Page 126
Using the volume/variability matrix......Page 130
Product ‘push’ versus demand ‘pull’......Page 132
The Japanese philosophy......Page 137
The agile supply chain......Page 138
The foundations of agility......Page 141
A routemap to responsiveness......Page 145
Time-based competition......Page 150
The concept of lead-time......Page 154
Logistics pipeline management......Page 158
Reducing logistics lead-time......Page 162
Chapter 8 The synchronous supply chain......Page 170
The extended enterprise and the virtual supply chain......Page 171
The role of information in the virtual supply chain......Page 173
Laying the foundations for synchronisation......Page 176
‘Quick response’ logistics......Page 178
Production strategies for QR......Page 181
Logistics systems dynamics......Page 182
Chapter 9 Complexity and the supply chain......Page 188
The sources of supply chain complexity......Page 189
Product design and supply chain complexity......Page 195
Mastering complexity......Page 196
Chapter 10 Managing the global pipeline......Page 200
The trend towards globalisation in the supply chain......Page 202
Gaining visibility in the global pipeline......Page 207
Organising for global logistics......Page 209
Thinking global, acting local......Page 214
The future of global sourcing......Page 215
What is a service?......Page 218
Buying performance......Page 219
The trend to ‘servitisation’......Page 220
The critical role of capacity......Page 222
Service supply chain processes......Page 225
Managing the service supply chain......Page 227
Chapter 12 Managing risk in the supply chain......Page 230
Why are supply chains more vulnerable?......Page 231
Understanding the supply chain risk profile......Page 234
Managing supply chain risk......Page 239
Achieving supply chain resilience......Page 247
Chapter 13 The era of network competition......Page 252
The new organisational paradigm......Page 253
Collaboration and trust in the supply chain......Page 255
Reducing costs through collaborative working......Page 258
‘Co-opetition’ – co-operating with competitors......Page 260
Managing the supply chain as a network......Page 261
Supply chain orchestration......Page 262
From 3PL to 4PL™......Page 264
The last word......Page 265
Chapter 14 Overcoming the barriers to supply chain integration......Page 268
The problems with conventional organisations......Page 269
Developing the logistics organisation......Page 273
Logistics as the vehicle for change......Page 277
Benchmarking......Page 278
The triple bottom line......Page 284
Greenhouse gases and the supply chain......Page 286
Reducing the transport-intensity of supply chains......Page 288
Beyond the carbon footprint......Page 289
Reduce, re-use, re-cycle......Page 292
The impact of congestion......Page 294
Chapter 16 The supply chain of the future......Page 298
Emerging mega-trends......Page 299
Shifting centres of gravity......Page 300
Supply chain governance and compliance......Page 301
The need for adaptability......Page 302
Seeking structural flexibility......Page 303
Waste in the supply chain......Page 306
The New Industrial Revolution......Page 307
Seven major business transformations......Page 309
The implications for tomorrow’s logistics managers......Page 311
Index......Page 316

✦ Subjects

Business;Nonfiction;Management;Economics;Reference