Content: Cover --
Logistics & Supply Chain Management --
Contents --
About the Author --
Preface --
Publisher's Acknowledgements --
Chapter 1: Logistics, the Supply Chain and Competitive Strategy --
Supply Chain Management Is a Wider Concept Than Logistics --
Competitive Advantage --
The Supply Chain Becomes the Value Chain --
The Mission of Logistics Management --
The Supply Chain and Competitive Performance --
The Changing Competitive Environment --
Chapter 2: Logistics and Customer Value --
The Marketing and Logistics Interface --
Delivering Customer Value --
What Is Customer Service? --
The Impact of Out-of-Stock --
Customer Service and Customer Retention --
Market-Driven Supply Chains --
Defining Customer Service Objectives --
Setting Customer Service Priorities --
Setting Service Standards --
Chapter 3: Measuring Logistics Costs and Performance --
Logistics and the Bottom Line --
Logistics and Shareholder Value --
Logistics Cost Analysis --
The Concept of Total Cost Analysis --
Principles of Logistics Costing --
Customer Profitability Analysis --
Direct Product Profitability --
Cost Drivers and Activity-Based Costing --
Chapter 4: Matching Supply and Demand --
The Lead-Time Gap --
Improving the Visibility of Demand --
The Supply Chain Fulcrum --
Forecast for Capacity, Execute Against Demand --
Demand Management and Planning --
Collaborative Planning, Forecasting and Replenishment --
Chapter 5: Creating the Responsive Supply Chain --
Product 8216;Push Versus Demand 8216;Pull --
The Japanese Philosophy --
The Foundations of Agility --
A Routemap to Responsiveness --
Chapter 6: Strategic Lead-Time Management --
Time-Based Competition --
Lead-Time Concepts --
Logistics Pipeline Management --
Chapter 7: The Synchronous Supply Chain --
The Extended Enterprise and the Virtual Supply Chain --
The Role of Information in the Virtual Supply Chain --
Laying the Foundations for Synchronisation --
8216;Quick Response Logistics --
Production Strategies for Quick Response --
Logistics Systems Dynamics --
Chapter 8: Complexity and the Supply Chain --
The Sources of Supply Chain Complexity --
The Cost of Complexity --
Product Design and Supply Chain Complexity --
Mastering Complexity --
Chapter 9: Managing the Global Pipeline --
The Trend Towards Globalisation in the Supply Chain --
Gaining Visibility in the Global Pipeline --
Organising for Global Logistics --
Thinking Global, Acting Local --
The Future of Global Sourcing --
Chapter 10: Managing Risk in the Supply Chain --
Why Are Supply Chains More Vulnerable? --
Understanding the Supply Chain Risk Profile --
Managing Supply Chain Risk --
Achieving Supply Chain Resilience --
Chapter 11: The Era of Network Competition --
The New Organisational Paradigm --
Collaboration in the Supply Chain --
Managing the Supply Chain As a Network --
Seven Major Business Transformations --
The Implications for tomorrows Logistics Managers --
Supply Chain Orchestration --
From 3Pl to 4Pl8482; --
Chapter 12: Overcoming the Barriers to Supply Chain Integration --
Creating the.
Abstract: Effective development and management of a supply chain network is an invaluable source of sustainable advantage in today's turbulent global marketplace, where demand is difficult to predict and supply chains need to be more flexible as a result. This updated 4th edition of the bestselling Logistics and Supply Chain Management is a clear-headed guide to all the key topics in an integrated approach to supply chains. -- Publisher description