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[Lecture Notes in Computer Science] New Approaches in Software Measurement Volume 2006 || A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area

✍ Scribed by Dumke, Reiner; Abran, Alain

Book ID: 121801636
Publisher: Springer Berlin Heidelberg
Year: 2001
Weight: 518 KB
Category: Article
ISBN: 3540447040
DOI: 10.1007/3-540-44704-0_15

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