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[Lecture Notes in Computer Science] Human Interface and the Management of Information. Designing Information Environments Volume 5617 || Usability Analyses of CRM Systems in Call Centers: The Data Mining Approach

✍ Scribed by Smith, Michael J.; Salvendy, Gavriel

Book ID: 120386061
Publisher: Springer Berlin Heidelberg
Year: 2009
Weight: 194 KB
Category: Article
ISBN: 3642025560
DOI: 10.1007/978-3-642-02556-3_5

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