✦ LIBER ✦
Lean strategy deployment delivers customer satisfaction at GE Healthcare
✍ Scribed by Paul Pejsa; Rich Eng
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2011
- Tongue
- English
- Weight
- 112 KB
- Volume
- 30
- Category
- Article
- ISSN
- 1932-2054
No coin nor oath required. For personal study only.
✦ Synopsis
When GE Healthcare combined several service divisions to form Clinical Systems Service, it faced the challenge of unifying multiple strategies while improving customer satisfaction. Focusing on the experiences of one of those segments, Monitoring Solutions/Diagnostic Cardiology, the authors show how lean strategy deployment can be used to boost customer satisfaction by improving communications and tying daily work processes to organizational objectives.