Content: Leading the Journey to Success What Is the Determining Factor in Successfully Turning Strategy into Reality? The Process of Success The Number-One Challenge Three Phases, Four Questions Nothing Ever Goes According to Plan The Captain for the Journey Modelling the Role Motivating Other People Mediating Resistance Shaping the Change Communicating the Change Embracing Your Role as a Change Leader PHASE I MOBILIZE-ENVISIONING THE SOLUTION Determining the Destination Who Are the Decision Makers? Clarifying the Strategic Objective Identifying Stakeholder Groups Taking Stock of Ship and Crew Assembling Your Coalition Inventorying Available Skill Sets Assessing the Current Situation Challenge Questions Setting the Course Identifying Possible Plans Building on Your Strengths Seeing and Filling the Gaps Challenge Questions PHASE II CRUSADE-DESIGNING THE SOLUTION Embarking on the Journey Designing the Change Be Ready to Adapt Your Plan Shoring Up Your Original Support Converting Others into Your Evangelists Challenge Questions Captaining, Despite Shortages and Scurvy Managing Project People Modelling the Change Motivating the Change Shaping the Change Mediating the Change Communicating the Change Challenge Questions Surviving the Tempests Contingency Planning Expecting the Worst Asking the Big Question Again Remaining Agile Asking for Help Challenge Questions PHASE III POPULATE-DELIVERING THE SOLUTION Land Ho! The Biggest Challenges in Populating 100% Buy-In? Success Hinges on Communication Knowing You Have Arrived Measuring Success Shades of Success Challenge Questions Captain's Log The Importance of Reflecting Taking Personal Inventory The End as the Beginning