Leadership Skills for Maintenance Supervisors and Managers

✍ Scribed by Joel D Levitt

• Publisher: CRC Press
• Year: 2020
• Tongue: English
• Leaves: 268
• Category: Library

✦ Synopsis

Supervision is a leveraged activity. When we develop the supervisor's skills, we enhance the productivity of the whole workgroup.

This book provides valuable skill training for supervisors, team leaders, and managers. It offers techniques to improve reliability that can be accomplished at the supervisor level. It teaches both the science and the art of the supervision of maintenance workers, discusses managing meetings and time, the elements of technical issues, and presents management and people skills, offering maximum productivity and high-quality provision of services and at the same time, improving morale throughout the workforce.

This book is suitable for all types of maintenance for organizations with supervisors and managers from plant operations, storeroom, construction, and related areas including industrial organizations, construction companies, mines, fleets, building maintenance, janitorial maintenance contractors, and vocational tech schools teaching maintenance short courses.

✦ Table of Contents

Cover
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
Preface
Author
Introduction
Genesis of This Book
How to use this book?
Learning to Learn
Section I: Psychology of Supervision and of Subordinates
Chapter 1: What Is Supervision?
Leadership, Management, and Supervision
Performance
Other Traits
Advice from Experts
Supervision in a Union Environment
Active Supervision versus Passive Supervision
Chapter 2: Maintenance Mentoring and Role Models
Demographics
Mentoring
Supervisor Is a Role Model
Chapter 3: Maintenance Supervisor Personality Profiles
Keys to This Personality Inventory
Supervisor Personality Descriptions
Chapter 4: Company Culture
What Is Your Culture of Reliability?
Organization Mission, Vision, and Values
Chapter 5: Getting Through to Other Humans
Communications
Important Issue
Chapter 6: Motivation
The Probable Structure of Motivation
Type I: 8 Everyday Motivational Techniques
Type II: 6 Intervention Techniques
Chapter 7: Goals Are a Motivational Technique
Keeping Goals Alive
Kinds of Goals
SMART Goals
Stretch Goals
Impossible Goals
Keep Goals Powerful
Pitfall: Noise!
Using Teams
Failing Forward: Why Goals Work Even If You Fail
Last Word
Chapter 8: Coping with Difficult People
Five Techniques to Coping with Difficult People/Situations
Chapter 9: Be Alert for Unconscious Bias, Everyone Has It
Ten Traps of the Human Mind
When You Run Meetings, Be Alert for Cognitive Laziness!
Clustering Illusion
Red Herring
Rationalization
Texas Sharpshooter Fallacy
Wrong Direction
Section II: Maintenance Management for Supervisors
Chapter 10: Understanding and Avoiding Breakdowns
Legacy
Breakdown Strategy (CALLED RUN TO FAILURE STRATEGY)
Let’s Get Clear about Who the Enemy Is
Losses Due to Downtime Can Dwarf Costs of Maintenance
There Is a Good Deal of Ignorance about Breakdowns
Random Failures
Deep Dive into Breakdown Consequences
Chapter 11: Practical Safety for Supervisors
What Causes Accidents?
Why Did These Injuries Occur?
Accidents and Quality
Job Safety Analysis
Action Items for Quality and Safety
Hazard Communication
Chapter 12: World-Class Maintenance
Attributes of World-Class Maintenance Departments
Another Look at World-Class Performance
Chapter 13: Asset Management
Knowledge Domains of the Uptime Elements
Asset Management (AM) (Yellow)
Reliability Engineering for Maintenance (REM) (Orange)
Asset Condition Management (ACM) (Green)
Work Execution Management (WEM) (Blue)
Leadership for Maintenance (LEM) (Red)
ISO 55000
System for Asset Management and Reliability
Policy
New York City Metropolitan Transportation Authority Asset Management Policy
Ideas about Asset Management
Chapter 14: Reliability Strategy Development
Reliability Strategy Development
Criticality Analysis
Risk Management Strategies
Reliability Strategy Options
Chapter 15: Advanced and Rigorous Maintenance Strategies
RCM Is the Right Candidate When Criticality Is High
RCM
RCM Philosophy
Breakthrough: Consequence-Driven Maintenance
RCM also Focuses on Hidden Functions
Safety Devices Protect the Operator, Machine, or the Entire Factory
Cost
Random Enemies
Questions of RCM
RCM Is a Five-Step Process
You Start with a Failure Mode
PMO (PM Optimization)
Nine Steps to PM Optimization
Chapter 16: PM for SupervisorsWhat You Must Know
Some PM Terms
PM Report Card
PM (Preventive Maintenance) Can Come from Other Techniques
PM, PdM Workflow (the Big Picture)
How We Like to See It Work!
PM Basics
Task List Remember P 3
Sample Types of Tasks
Types of Task Lists
Staffing the PM Effort
Six Attributes of a Great PM Inspector
Supervisors Take Note!
Short Repairs and High Productivity
Adding to the PM Cart
Route Maintenance
Access to Equipment for a PM
Problems with Production: Not Getting the Equipment
When It Positively Cannot Be Shut Down?
Interruptive/Noninterruptive
The Next Logical Step: Reengineer the Tasks
Chapter 17: TLC (Tighten, Lubricate, Clean)
TLC (Tighten, Lubricate, Clean)
Bolting (Tighten)
Misconceptions
Lubrication
Tests and Certifications in Lubrication
Clean
No One Likes Cleaning!
Even with a Million Dollars of Tech
Keep Area Clean
Clean to Inspect
Chapter 18: Work Execution Management
Sources of Work
Where Does Your Work Come From?
The Function of Job Control
Unplanned Work – Breakdown
Ideas about Firefighting Effectiveness
Cart Design
Planned Work
Backlog
Prioritization
Chapter 19: Planning, Coordination, and Scheduling
Productivity or the Lack of It
Professional Planning vs. Planning on the Run
Pitfall
Types of Work
Fear
The Elements of Maintenance Planning
Validation
How to Validate the Backlog?
Determine the Ready Backlog
Development of Work Programs
Coordination
Agenda for the Weekly Coordination Meeting
Productivity Increases
Scheduling Uncovers Problems in Your Operation
Section III: Supervisors’ Toolbox
Chapter 20: Transition from Worker to Supervisor
Supervising Friends
Supervising Young Workers
Supervising Older Employees
Chapter 21: Building and Using Teams
Chapter 22: Real Issues
Orientation of New Employees
Substance Abuse
Discipline
Three Rs of Discipline
Reason
Rule
Relevance
Termination
How to Terminate Someone (Legally) * ?
Voluntary Termination (People Who Quit)
Ten Signs That You Might Be Facing a Resignation
Issues with Downsizing
Note
Chapter 23: Quality
Deming’s Deadly Diseases
Obstacles to Improvement
Iatrogenic Failure
Chapter 24: Supervisor Time Management
The Nature of Time
Right Mind, Right Thing, Right Tool
Time Management Has Three Components
The Right Thing
The Right Tools
The Right Mind
What on Earth Is This “Time” We Are so Hell-Bent on Managing?
Checklists
Seven Daily Habits
Ideas for Getting Control
Four Time-Management Projects to Get Your Life Back!
Project #1 Clean Your Desk, Organize Your Office
Project #2 Ultra Efficiency. You Have Three Major Tasks
Project #3 The 80/20 Rule
Project #4 Energy
Chapter 25: Meetings: Techniques to Make Meetings More Effective
Team Meetings
Toolbox Meetings
Safety Meetings
Supervisor Run Project and Shutdown Meetings
Private Meeting Guide
Chapter 26: Legal Issues for Supervisors
Contracts
When Is a Contract Needed?
Rules of All Contracts
Types of Contracts
Agency
Chapter 27: Effective Decision-Making and Delegation
Guidelines for Decisions
Ten Steps to Better Long-Term Decisions
Delegation
Do’s and Don’ts of What to Delegate
Chapter 28: Trade Training
Case
Training That Hits the Target
Where and How the Training Is Positioned in the Field Is Essential
Where Does This Leave Us?
You Must Deal with Aptitude
Competency
Steps to Develop Training and Test the Need for Retraining
Training Function in a Maintenance Department
Education versus Training
Organizing the Training Effort
22 Guideposts for Adult Training
Sources of Training
Methods to Consider for Training
Checklist
Return on Investment from Training
Chapter 29: Dealing with and Solving Problems
Problems Are Good!
Root Cause Analysis
General Principles of Root Cause Analysis
Root Cause Scene
Common Methods of RCA
Determine the Root Cause: Five Whys
Checklist for Possible Root Causes
Chapter 30: Continuous Improvement
Defect Elimination
Why Eliminate Defects?
What Is a Defect?
Chapter 31: Using Projects to Motivate the Team
How Goals Imbedded in Projects Motivate
Close Relative of Defect Elimination Is Lean Maintenance
Section IV: The Future of Managing Maintenance
Chapter 32: Making Technology, Your Friend
How Can All This New Tech Affect You?
Supervisor’s Guide to Predictive Maintenance Techniques
PdM: Consider These Questions
You Only Need a Few Technologies to Detect Problems
Oil Analysis
Vendors
Vibration Analysis
Ultrasonic Inspection
Low Hanging Fruit in Many Plants: Ultrasonic Compressed Air Survey
Temperature Measurement
Advanced Visual Techniques
A Few Other Methods of Predictive Maintenance
Penetrating Dye Testing
IIoT Sensors (Industrial Internet of Things)
Automation of Conditional-Based Maintenance
Some Background
IIoT Sensors
High Tech Invasion
Example of Modern IIoT
Analytics
Fancy Word for Simple Idea: Algorithm
Artificial Intelligence (AI)
AI Vocabulary Cheat Sheet
Chapter 33: Going Forward
Career Development
Examples, for a New Supervisor
Ten-Year Goals: Be a Maintenance Manager
How to Improve Your Maintenance IQ
Keys to Your Development
Appendix
Bibliography
Other Books
Maintenance Management Resources
Shop Safety Audit and Inspections
Initial Audit Checklist
Annual Inspection Checklist
Corrective Action Plan
ACTION Master List (AML)
Management Skills
People Skills
Technical Skills
General Ideas
Another Approach to Making Training More Valuable
International Travelers Examples of Cultural Faux Pas
Preliminary Self-Test in TIME MANAGEMENT
Daily Activities Exercise
Daily Log
Use of the Log Sheets
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W