Kung-fu service development at Singapore Airlines

✍ Scribed by Loizos Heracleous; Jochen Wirtz; Robert Johnston

• Book ID: 110756737
• Publisher: John Wiley and Sons
• Year: 2005
• Tongue: English
• Weight: 183 KB
• Volume: 16
• Category: Article
• ISSN: 0955-6419
• DOI: 10.1111/j.0955-6419.2005.00376.x