Knowledge Management (KM) Processes in Organizations: Theoretical Foundations and Practice

✍ Scribed by Claire R. McInerney, Michael E.D. Koenig

• Publisher: Morgan & Claypool Publishers
• Year: 2011
• Tongue: English
• Leaves: 96
• Series: Synthesis Lectures on Information Concepts, Retrieval, and Services
• Edition: 1
• Category: Library

✦ Synopsis

Knowledge Management (KM) is an effort to increase useful knowledge in the organization. It is a natural outgrowth of late twentieth century movements to make organizational management and operations more effective, of higher quality, and more responsive to constituents in a rapidly changing global environment. This document traces the evolution of KM in organizations, summarizing the most influential research and literature in the field. It also presents an overview of selected common and current practices in knowledge management, including the relationship between knowledge management and decision making, with the intention of making a case for KM as a series of processes and not necessarily a manipulation of things. The final section highlights the use of social networking and commonly adopted Web applications to increase the value of social capital and to connect practitioners with clients and colleagues. Table of Contents: Introduction / Background Bibliographic Analysis / Theorizing Knowledge in Organizations / Conceptualizing Knowledge Emergence / Knowledge "Acts" / Knowledge Management in Practice / Knowledge Management Issues / Knowledge Management and Decision Making / Social Network Analysis and KM / Implications for the Future / Conclusion

✦ Table of Contents

Acknowledgments......Page 11
What is KM?......Page 13
The History and Development of KM......Page 14
The Stages of KM Development......Page 17
The IBM Two by Two Matrix......Page 21
The Forest and the Trees......Page 22
KM as the Extension of the Successful R&D Environment......Page 24
Background Bibliographic Analysis......Page 27
Knowledge as Resource and Process......Page 31
Activity as Context......Page 32
Gatekeepers, Information, Stars, and Boundary Spanners......Page 35
Research Productivity and Knowledge......Page 37
Lack of Recognition of These Findings in the Business Community......Page 38
Community-Based Models......Page 39
Activity-Based Models......Page 41
Posting Content to Repositories......Page 43
(Re)using Knowledge......Page 44
Knowledge-Based Decision Making......Page 45
Finding Information and Knowledge......Page 47
Sharing Information and Knowledge......Page 48
Knowledge Audit......Page 49
Tags, Taxonomies, and Content Management......Page 51
Lessons Learned Databases......Page 52
Expertise Location......Page 54
Processes, Procedures, and Practices Matrix......Page 55
Explicit & Tacit; but Better: Explicit, Implicit, & Tacit......Page 57
Training and User Education in KM......Page 58
Trust in KM......Page 60
Information Security versus Information Sharing......Page 61
KM and Competitive Intelligence......Page 62
KM Motivation (Creating Motivation for KM)......Page 63
Justifying KM......Page 64
Post Retirement Knowledge Retention......Page 66
Knowledge Management and Decision Making......Page 69
Social Network Analysis......Page 71
Implications for the Future......Page 75
Conclusion......Page 77
KM Websites......Page 79
Bibliography......Page 81
Authors' Biographies......Page 95