Knowledge Management in Modern Organizations

✍ Scribed by Murray E. Jennex, Murray E. Jennex

• Publisher: Idea Group Pub
• Year: 2007
• Tongue: English
• Leaves: 417
• Series: Advances in Knowledge Management
• Edition: 1
• Category: Library

✦ Synopsis

"Knowledge management has been growing in importance and popularity as a research topic and business initiative. Knowledge Management in Modern Organizations documents the latest key issues of knowledge management. The innovative chapters in this book discuss the philosophical foundations of knowledge management, serving as a viable resource for academicians, practitioners, researchers, and students. Knowledge Management in Modern Organizations depicts a global perspective as the contributors come from Asia, Europe, the Middle East, and the United States, and adds value to any course focused on KM in organizations."

✦ Table of Contents

Cover Page......Page 1
Title Page......Page 2
ISBN 1599042614......Page 3
TABLE OF CONTENTS......Page 4
PREFACE......Page 8
ACKNOWLEDGMENTS......Page 12
SECTION I WHAT IS KNOWLEDGE MANAGEMENT?......Page 13
ABSTRACT......Page 14
KNOWLEDGE......Page 15
KNOWLEDGE.MANAGEMENT......Page 17
ORGANIZATIONAL.LEARNING......Page 18
KNOWLEDGE.MANAGEMENT.SUMMARY......Page 19
WHY.KNOWLEDGE.MANAGEMENT?......Page 20
REFERENCES......Page 21
ABSTRACT......Page 23
FORMATION.OF.SPECIALIZED.JOURNALS......Page 24
FOUNDATION.OF.PROFESSIONAL.SOCIETIES......Page 25
BODY.OF.KNOWLEDGE......Page 26
REFERENCES......Page 30
ABSTRACT......Page 31
INTRODUCTION......Page 32
DEPARTMENTAL AFFILIATION......Page 33
GEOGRAPHIC.DISTRIBUTION......Page 35
DISCUSSION......Page 37
MOVING.FROM.LAYER.TO.LAYER......Page 38
CONCLUSION......Page 40
REFERENCES......Page 41
APPENDIX......Page 42
ABSTRACT......Page 43
INTRODUCTION......Page 44
KNOWLEDGE.MANAGEMENT.CONTRUCTS......Page 45
CREATION......Page 46
TRANSFER......Page 47
RESEARCH.STRATEGIES......Page 48
QUADRANT.I......Page 49
QUADRANT.IV......Page 50
METHODOLOGY......Page 51
RESULTS......Page 53
DISCUSSION......Page 57
IMPLICATIONS......Page 59
CONCLUSION......Page 60
REFERENCES......Page 61
SECTION II ORGANIZATIONAL IMPACTS OF KNOWLEDGE MANAGEMENT......Page 63
ABSTRACT......Page 64
INTRODUCTION......Page 65
BACKGROUND......Page 66
THE.KNOWLEDGE.CHAIN.MODEL......Page 67
FOUR SPECIFIC APPROACHES TO COMPETITIVENESS......Page 69
INSTRUMENT.CONSTRUCTION.......Page 72
IDENTIFICATION OF POTENTIAL RESPONDENTS......Page 73
PROFILE OF THE RESEARCH SAMPLE......Page 74
ANALYSIS.APPROACH......Page 75
RESULTS.AND.DISCUSSION PERFORMANCE.IMPLICATIONS.FOR.PRIMARY.KNOWLEDGE........ MANAGEMENT.ACTIVITIES......Page 76
PERFORMANCE.IMPLICATIONS.FOR.SECONDARY.KNOWLEDGE..... MANAGEMENT.ACTIVITIES......Page 79
PRIMARY.KM.ACTIVITIES......Page 82
SECONDARY.KM.ACTIVITIES......Page 85
CONCLUSION......Page 86
REFERNECES......Page 87
ABSTRACT......Page 90
INTRODUCTION......Page 91
BACKGROUND.AND.MOTIVATION......Page 92
A.MULTI-LEVEL.PERFORMANCE.FRAMEWORK......Page 93
PERFORMANCE-DRIVEN.KM.INITIATIVES......Page 95
STEPS.FOR.KM.INITIATIVES......Page 98
AN.APPLICATIONS.OF.THE.STEPS.FOR.KM.INITIATIVES......Page 100
IMPLICATIONS.FOR.PRACTICE.AND.RESEARCH......Page 103
CONCLUSION......Page 104
REFERENCES......Page 105
ABSTRACT......Page 109
INTRODUCTION......Page 110
ORGANIZATIONAL.TRUST......Page 111
KNOWLEDGE.MANAGEMENT.TOOLS.AND.TECHNOLOGIES......Page 113
KM.INITIATIVE.SUCCESS......Page 115
RESEARCH.DESIGN.AND.METHODOLOGY RESEARCH.HYPOTHESES......Page 116
RELATIONSHIPS.BETWEEN.THE.DOMINANT.KM.APPROACH.AND.THE. SUCCESS.OF.A.KM.INITIATIVE......Page 118
ASSESSMENT.OF.VARIABLES......Page 119
VALIDITY.AND.RELIABILITY.OF.THE.SURVEY.INSTRUMENT......Page 122
DATA.ANALYSIS HYPOTHESES.RELATED.TO.THE.RELATIONSHIPS.BETWEEN............... ORGANIZATIONAL.TRUST.AND.THE.DOMINANT.KM.APPROAC......Page 123
DISCUSSION......Page 126
CONCLUSION......Page 128
REFERENCES......Page 129
ABSTRACT......Page 134
DEFINITIONS......Page 135
BACKGROUND:........................................... KM.AND.ORGANIZATIONAL.PERFORMANCE......Page 136
LITERATURE.REVIEW......Page 137
RESEARCH.QUESTIONS......Page 140
THE.DELPHI.TECHNIQUE......Page 141
THE.SURVEY......Page 142
FINDINGS......Page 143
SURVEY.RESULTS......Page 144
KM.CRITERIA.AND.TYPES.OF.ORGANIZATIONS......Page 146
MEASURES OF THE MOST USEFUL KM OUTCOMES......Page 149
LIMITATIONS.OF.THE.STUDY......Page 150
SUGGESTIONS.FOR.FUTURE.RESEARCH......Page 151
REFERENCES......Page 152
ABSTRACT......Page 155
DEFINITION......Page 156
CHARACTERISTICS......Page 157
RESEARCH.QUESTIONS.AND.PROPOSITIONS......Page 159
CASE.SELECTION......Page 160
TYPES.OF.DATA.COLLECTED......Page 161
GOALS.AND.OBJECTIVES......Page 162
MEMBERSHIP......Page 163
ADMINISTRATIVE.STRUCTURES......Page 165
FINDINGS.2:.MEMBERSHIP.SURVEY RESULTS.OF.THE.SURVEY.OF.THE.MEMBERSHIP......Page 166
FINDINGS.3:.EC.INTERVIEW.DATA DATA.COLLECTION.AND.METHODS......Page 168
INTERVIEW.RESULTS......Page 169
FORMATION......Page 173
SURVIVAL.AND.EARLY.GROWTH......Page 175
LATE.GROWTH.AND.MATURITY......Page 176
DECLINE.OR.RENEWAL?......Page 177
SUMMARY.AND.CONCLUSION......Page 178
REFERENCES......Page 179
ENDNOTES......Page 182
SECTION III. MEASURING KNOWLEDGE MANAGEMENT......Page 184
ABSTRACT......Page 185
KM.AND.KMS.BASICS......Page 186
KM.AND.KMS.EVALUATION.IN.PRACTICE KM.MEASURES......Page 188
PREVIOUS.RESEARCH.ON.KM.AND.KMS.EVALUATION......Page 189
KMS.EVALUATION......Page 192
KM.PROCESS.AND.ORGANIZATIONAL-LEVEL.EVALUATION......Page 193
KM EVALUATION IN SPECIFIC INDUSTRIES......Page 196
AGENDA.FOR.FUTURE.RESEARCH......Page 197
REFERENCES......Page 198
ENDNOTE......Page 202
ABSTRACT......Page 203
INTRODUCTION......Page 204
KM/KMS SUCCESS FACTORS......Page 205
KNOWLEDGE.MANAGEMENT.SUCCESS.MODELS BOTS.AND.DE.BRUIJN:.KNOWLEDGE.VALUE.CHAIN......Page 210
MASSEY,.MONTOYA-WEISS,.AND.DRISCOLL.KM.SUCCESS.MODEL......Page 212
LINDSEY.KM.EFFECTIVENESS.MODEL......Page 213
KMS.SUCCESS.MODELS.BASED.ON.THE.DELONE.AND.MCLEAN.IS. SUCCESS.MODEL......Page 214
APPLICATION.OF.THE.FRAMEWORK......Page 217
REFERENCES......Page 219
ABSTRACT......Page 224
INTRODUCTION......Page 225
BACKGROUND RELATIONSHIP.BETWEEN.THE.D&M.MODEL.AND.THE.J&O.MO......Page 227
RELATIONSHIP.BETWEEN.THE.J&O.MODEL.AND.THE.SEM.MODEL......Page 229
CONNECTING.THE.SEM.MODEL.WITH.TYPE.OF.SYSTEM.AND... STAKEHOLDER......Page 231
METHOD......Page 232
RESULTS......Page 234
EVALUATING THE PROPOSED MODEL......Page 235
DISCUSSION......Page 238
REFERENCES......Page 240
SYSTEM.QUALITY.LEVEL......Page 242
LINKAGES......Page 243
USEFULNESS......Page 244
PERFORMANCE......Page 245
ABSTRACT......Page 246
INTRODUCTION......Page 247
KNOWLEDGE.MANAGEMENT.SYSTEMS......Page 249
THEORETICAL.BACKGROUND.AND.DISCUSSION............. OF.THE.TECHNOLOGY.ACCEPTANCE.MODEL......Page 250
RESEARCH.MODEL.AND.RESEARCH.HYPOTHESES......Page 255
RESULTS......Page 256
DATA.ANALYSIS......Page 257
DISCUSSION......Page 261
CONCLUSION......Page 262
FUTURE RESEARCH......Page 263
REFERENCES......Page 264
SECTION IV KNOWLEDGE IN ORGANIZATIONS......Page 268
ABSTRACT......Page 269
INTRODUCTION.AND.OVERVIEW CHALLENGE......Page 270
STRUCTURE.OF.THE.CHAPTER......Page 271
KNOWLEDGE AND CONTEXT......Page 272
KNOWLEDGE.DISCOVERY.AS.AN.IMPORTANT.KNOWLEDGE.............. MANAGEMENT.ACTIVITY......Page 274
KNOWLEDGE.DISCOVERY.THROUGH.PORTALS......Page 275
FULL-TEXT.SEARCH......Page 276
TOPIC.MAPS......Page 277
THE.CONTINUUM.OF.CONTEXT.EXPLICATION......Page 279
DESCRIPTOR.APPROACH......Page 280
META.CONTEXT.APPROACH......Page 282
A.COMBINATION.OF.THE.FULL-TEXT.AND.ATTRIBUTE-BASED. SEARCHES.AT.THE.IWI......Page 283
TOPIC.MAPS.AT.THE.GCC......Page 285
FUTURE.AREAS.OF.RESEARCH......Page 286
REFERENCES......Page 287
ABSTRACT......Page 291
INTRODUCTION......Page 292
ANALYTICAL.FRAMEWORK......Page 293
REFERENCES......Page 296
ABSTRACT......Page 298
TACIT.KNOWLEDGE.ELICITATION......Page 299
REQUIREMENTS.OF.A.TACIT.KNOWLEDGE.ELICITATION.METHOD......Page 300
POSSIBLE.TACIT.KNOWLEDGE.ELICITATION.STRATEGIES......Page 301
THE.CRITICAL.DECISION.INTERVIEW.METHOD......Page 303
IMPLEMENTING.THE.CRITICAL.DECISION.INTERVIEW.METHOD......Page 304
INTERVIEWS......Page 305
DATA.ANALYSIS......Page 306
RESULTS.AND.DISCUSSION......Page 307
REFLECTIONS ON THE CRITICAL DECISION INTERVIEW METHOD......Page 308
CONCLUSION......Page 309
REFERENCES......Page 310
INTERVIEW.INTRODUCTION......Page 312
COLLECTION.OF.DEMOGRAPHIC.DATA......Page 313
ABSTRACT......Page 315
INTRODUCTION......Page 316
KNOWLEDGE.MANAGEMENT.(KM)......Page 317
KNOWLEDGE.ACQUISITION.......Page 318
KNOWLEDGE.TRANSFER......Page 319
IMPORTANCE.OF.KNOWLEDGE.ACQUISITION.AND.TRANSFER.PRACTICE. IN.THE.SOFTWARE.INDUSTRY......Page 320
SAMPLING......Page 321
MEASUREMENT.AND.DATA.COLLECTION......Page 323
VALIDITY.AND.RELIABILITY......Page 324
KNOWLEDGE ACQUISITION......Page 325
KNOWLEDGE.TRANSFER......Page 331
CONCLUSION.AND.IMPLICATIONS......Page 334
REFERENCES......Page 336
APPENDIX......Page 344
SECTION V EXPERIENCE WITH KNOWLEDGE MANAGEMENT......Page 347
ABSTRACT......Page 348
EMERGENCE.OF.KNOWLEDGE.ECONOMY:.................................... SINGAPORE’S..OPPORTUNITIES......Page 349
THE.NEW.KNOWLEDGE.AGE:.SINGAPORE’S.VISION......Page 350
THE.KNOWLEDGE.REVOLUTION:.SINGAPORE’S.CHALLENGES......Page 351
DATA.TO.INFORMATION.TO.KNOWLEDGE.MANAGEMENT......Page 352
INTEGRATING.KM.AND.IM:.A.STRATEGIC.MANAGEMENT...... FRAMEWORK......Page 353
WHAT.ARE.KNOWLEDGE.INNOVATIONS?.......Page 354
WHY.KNOWLEDGE-CENTERED.PRINCIPLES?......Page 355
ABOUT.SIA......Page 356
INNOVATION.VALUE.SYSTEM......Page 357
STRATEGIC.KNOWLEDGE.NETWORK......Page 359
BOTTOM-UP KNOWLEDGE PROCESSES......Page 360
FOCUS.ON.CUSTOMER.SUCCESS......Page 361
CONCLUSION......Page 362
REFERENCES......Page 363
ENDNOTES......Page 365
ABSTRACT......Page 367
KNOWLEDGE CLASSIFICATION......Page 368
KNOWLEDGE.MANAGEMENT.ENABLERS......Page 369
RESEARCH.METHODS.......Page 370
ORGANIZATION.BACKGROUND.......Page 371
FRAGMENTED.PLAN......Page 372
TRIAL.RUN.......Page 373
KNOWLEDGE.MANAGEMENT.IN.2003:.A.FAILURE......Page 375
MANAGEMENT.IMPLICATIONS.......Page 378
CONCLUSION......Page 379
REFERENCES.......Page 380
ABSTRACT......Page 384
SETTING.THE.STAGE......Page 385
CONCEPT DEFINITION......Page 386
DESIGN.CONSIDERATIONS......Page 388
DATA.COLLECTION......Page 390
DESIGN.CONSIDERATIONS......Page 391
PARTICIPATION......Page 392
IMPACT.OF.COMMUNICATION.MECHANISMS......Page 393
LEARNING.RESULTS......Page 394
CONTENT.OBSOLESCENCE......Page 395
CURRENT.CHALLENGES.FACING.THE.ORGANIZATION......Page 396
INSIGHTS......Page 397
INDIVIDUAL.LEARNING.AND.ORGANIZATIONAL.LEARNING......Page 398
QUESTIONS.FOR.FUTURE.RESEARCH......Page 399
CONCLUSION......Page 400
REFERENCES......Page 401
ABOUT.THE.AUTHORS......Page 403
C......Page 413
I......Page 414
K......Page 415
P......Page 416
Y......Page 417