## Abstract Given the important role being played by knowledge management (KM) systems in the current customerβcentric business environment, there is a lack of a simple and overall framework to integrate the traditional customer relationship management (CRM) functionalities with the management and
β¦ LIBER β¦
Knowledge management in eBusiness and customer relationship management: South African case study findings
β Scribed by M.du Plessis; J.A. Boon
- Book ID
- 116557248
- Publisher
- Elsevier Science
- Year
- 2004
- Tongue
- English
- Weight
- 630 KB
- Volume
- 24
- Category
- Article
- ISSN
- 0268-4012
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