Knowledge Management for Services, Operations and Manufacturing

✍ Scribed by Tom Young (Auth.)

• Publisher: Chandos Publishing
• Year: 2008
• Tongue: English
• Leaves: 194
• Series: Chandos Knowledge Management
• Edition: 1
• Category: Library

✦ Synopsis

This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM.

• Written by a highly knowledgeable and well-respected practitioner in the field
• Draws on the authors wide-ranging practical experience of implementing KM in various industries around the globe
• Provides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors

✦ Table of Contents

Content:
CHANDOS: KNOWLEDGE MANAGEMENT SERIES, Page ii
Front Matter, Page iii
Copyright, Page iv
Acknowledgments, Page ix
List of figures and tables, Pages xi-xii
About the author, Page xiii
Introduction, Page xv
1 - Principles, Pages 1-7
2 - Knowledge management models for services, operations and manufacturing, Pages 9-11
3 - Performance benchmarking and knowledge management, Pages 13-20
4 - Processes for learning from performance, Pages 21-30
5 - Processes for learning from others, Pages 31-63
6 - Communities of practice, Pages 65-72
7 - The corporate knowledge base, Pages 73-77
8 - Technology, Pages 79-92
9 - Roles, Pages 93-102
10 - Assurance and monitoring, Pages 103-106
11 - The linkage with other management disciplines, Pages 107-118
12 - Case histories, Pages 119-179
13 - Summary and conclusions, Pages 181-184
References, Pages 185-186
Appendix 1 - Forthcoming publications, Page 187
Index, Pages 189-192