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Knowledge Management: Concepts and Best Practices

✍ Scribed by Kai Mertins, Peter Heisig, Jens Vorbeck (auth.), Professor Dr.-Ing. Kai Mertins, Peter Heisig, Jens Vorbeck (eds.)


Publisher
Springer-Verlag Berlin Heidelberg
Year
2003
Tongue
English
Leaves
407
Edition
2
Category
Library

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✦ Synopsis


By Leif Edvinsson Professor of Intellectual Capital University of Lund Lund, Sweden In a marketplace, characterized by the growing importance of intangibles and knowledge, as we have not only in Europe today, it has become more and more evident how important knowledge management and Intellectual Capital manageΒ­ ment has become. Some of us who started this knowledge exploration journeys some decades ago could perhaps realize how quickly this theme should become so important. Today it is on almost every executive's agenda. The timing, the context and the comprehensive content of this second edition could not have been better. In this second edition the authors have extended their overview with case studies and facts that confirm what we intuitively knew. Knowledge and intangibles are a top strategic issue. It is vital for an organization if it wants to be competitive, susΒ­ tainable and profitable. The solid overview and the holistic review and testing of the theories with real cases, gives the reader a lot of facts and models of how manΒ­ agement could invest in this area with very good return, in one case with a return of investment of 200 % in one year! It is a very extensive work on the growing field of knowledge management. In its extension guidelines and emerging standards are already visible, as e. g. the guideΒ­ lines from the Danish government on IC reporting or of the Norwegian AssociaΒ­ tion of Financial Analysts.

✦ Table of Contents


Front Matter....Pages I-XXXI
Introduction....Pages 1-11
Front Matter....Pages 13-13
Business Process Oriented Knowledge Management....Pages 15-44
The Fraunhofer Knowledge Management Audit (FKM-Audit)....Pages 45-65
Motivation for Knowledge Management....Pages 66-91
Role Models, Human Resources and Strategy....Pages 92-113
Knowledge Management Tools....Pages 114-150
Intellectual Capital: Measuring Knowledge Management....Pages 151-175
Front Matter....Pages 177-177
Delphi Study on the Future of Knowledge Management β€” Overview of the Results....Pages 179-190
A Survey on Good Practices in Knowledge Management in European Companies....Pages 191-206
How German Companies Employ Knowledge Management. An OECD Survey on Usage, Motivations and Effects....Pages 207-221
Front Matter....Pages 223-223
Knowledge Management β€” Results of a Benchmarking Study....Pages 225-250
Knowledge Management: The Holistic Approach of Arthur D. Little, Inc.....Pages 251-261
The Aventis Approach to Knowledge Management: Locating Inhouse Expertise for Immediate Anytime, Anywhere Availability....Pages 262-272
Cultural Change Triggers Best Practice Sharing β€” British Aerospace plc.....Pages 273-282
Knowledge Management and Customer Orientation Hewlett Packard Austria....Pages 283-291
Knowledge Management in a Global Company β€” IBM Global Services....Pages 292-304
Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge β€” Phonak....Pages 305-312
Sharing Process Knowledge in Production Environments β€” Roche Diagnostics β€” Laboratory Systems....Pages 313-320
KnowledgeSharing@MED β€” Enabling Knowledge Sharing by Turning Knowledge into Business....Pages 321-332
Front Matter....Pages 333-333
Building Communities....Pages 335-345
Back Matter....Pages 346-384

✦ Subjects


Management/Business for Professionals; Organization/Planning


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