Job standardization and service quality: The mediating role of prosocial service behaviors

✍ Scribed by Tsaur, Sheng-Hshiung; Wang, Chih-Hung; Yen, Chang-Hua; Liu, Yi-Chun

• Book ID: 121811493
• Publisher: Elsevier Science
• Year: 2014
• Tongue: English
• Weight: 718 KB
• Volume: 40
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2014.04.004