𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Job aids in the technology age

✍ Scribed by Jim Elsenheimer

Publisher
John Wiley and Sons
Year
1998
Weight
549 KB
Volume
37
Category
Article
ISSN
1090-8811

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The present set of studies examined how reference aids are collectively used to resolve problems. In addition, the present research investigated the strategies employed by documentation users as they resolved work-related questions. Subjects were given a series of questions and asked to locate the a