Jira Quick Start Guide: Manage your projects efficiently using the all-new Jira

✍ Scribed by Ravi Sagar

• Publisher: Packt Publishing
• Year: 2019
• Tongue: English
• Leaves: 156
• Category: Library

✦ Synopsis

Leverage Jira's powerful task management and workflow features to better manage your business processes

Key Features

• The book covers all major applications of Jira, which are Jira Software, Jira Core, Jira Service Desk.
• Configure project workflows and the fields that will be used in the project with the help of Jira's features
• Create tickets for issues and manage your projects using the Jira software

Book Description

Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk.

This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens.

You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira.

At the end, it will discuss various best practices for users as well as project managers or project administrators.

What you will learn

• Implement Jira as a project administrator or project manager
• Get familiar with various functionalities of Jira
• Configure projects and boards in your organisation's Jira instance
• Understand how and when to use components and versions in your projects
• Manage project configurations and Jira schemes
• Learn the best practices to manage your Jira instance

Who this book is for

This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to use Jira for project management.

Table of Contents

1. Introducing Jira
2. Getting Started with Jira Core and Basic Usage
3. Using Jira Software for Development Teams
4. Using Jira Service Desk for Help Desks
5. Jira Schemes and Configuring Project Workflow
6. Configuring Project Screens and Permissions
7. Reports and Dashboards
8. Best Practices

✦ Table of Contents

Cover
Title Page
Copyright and Credits
Dedication
About Packt
Contributors
Table of Contents
Preface
Chapter 1: Introducing Jira
What is Jira?
Jira Core
Jira Software
Jira Service Desk
The problems Jira solves
Challenges and problems that Jira solves
Lack of flexibility
Difficulty in customization
Difficulty in adoption by teams
Extensive training to learn the tool
Expensive
What are the main benefits of Jira?
Standard tool for teams of all sizes 
Simple licensing model
Lightweight tool
Low maintenance
Ease of use and intuitiveness
Increased productivity
Better visibility
Integration with other tools
Marketplace apps
A RESTful API for limitless possibilities
Atlassian Community
How to decide which application to use?
Deployment options
Cloud
Server
Data Center
Summary
Chapter 2: Getting Started with Jira Core and Basic Usage
Getting started with Jira
Planning your Jira installation
How many users will be using Jira?
What problems are you trying to solve with Jira?
Which application and what apps would you need?
How many projects do you want to create in Jira?
What will be the projected usage in six months and one year from now?
Integration with other tools
Choosing a deployment
Setting up a Cloud instance
Using Jira Core for business teams
Creating a new project
Working on a Jira Core project
Summary
Activity
Statistics
Board
Issues and filters
Reports
Working on an issue in a Jira Core project
Summary
Chapter 3: Using Jira Software for Development Teams
Using Jira Software for development teams
Enabling Jira Software
Overview of Agile concepts
What is Agile?
Scrum and Kanban methodologies
Key Agile concepts
Roles in Agile
Is Jira suitable for development projects?
Scrum board
Creating a sample Scrum project
Populating, ranking, and estimating a backlog using story points
Planning and creating sprints  
Configuring swimlanes, card colors, edit card fields, and quick filters
Swimlanes
Card colors
Card layout
Quick filters
Jira Software reports
The Burndown Chart
The Velocity Chart
Kanban board
Setting up a Kanban board
Column constraints
Summary
Chapter 4: Using Jira Service Desk for Help Desks
Using Jira Service Desk for help desks
Enabling Jira Service Desk
Overview of Helpdesk
Basic features of any help desk
Help desk processes
Different ways to raise tickets
Creating a Jira Service Desk project
Using Jira Service Desk
Customer portal
Queues
Customer permissions
Configuring Jira Service Desk 
Request types
Portal settings
Email requests
Satisfaction settings
Knowledge base
SLAs
Automation
Jira Service Desk reports
Workload
SLA goals
Satisfaction
Requests deflected
Requests resolved
Created versus resolved
Time to resolution
SLA met versus breached
Incidents reported by priority
Summary
Chapter 5: Jira Schemes and Configuring Project Workflow
The various types of user in Jira
User
Project administrator
Jira administrator
Overview of various schemes in Jira
Issue type schemes
Workflow schemes
Issue type screen schemes
Field configuration schemes
Permission schemes
Notification schemes
Customizing Jira workflow
New status
Creating a new workflow
Summary
Chapter 6: Configuring Project Screens and Permissions
Adding new custom fields in Jira
Understanding Jira screens
Using the custom field in our project
Transition screens
Working with permissions
Summary
Chapter 7: Reports and Dashboards
Jira Core reports
Average Age Report
Pie Chart Report
Jira Software reports
Burndown chart
Velocity chart
Jira Service Desk
SLA success rate
Satisfaction
Creating and sharing dashboards
Summary
Chapter 8: Best Practices
Setting up a change control board
Documenting your configurations
Not creating too many statuses
Not creating lots of custom fields
Using contexts
Using project roles over groups
Not modifying default configurations
Jira customization process
Summary
Other Books You May Enjoy
Index