It's Okay to Be the Boss: Participant Workbook

✍ Scribed by Bruce Tulgan

• Publisher: Pfeiffer
• Year: 2009
• Tongue: English
• Leaves: 82
• Edition: Workbook
• Category: Library

✦ Synopsis

A companion to the dynamic It's Okay to Be the Boss: The Management Workshop, this Participant Workbook is a hands-on resource that will help you learn how to overcome the common obstacles to becoming an engaged manager. You will gain a clear understanding of which management challenges can be controlled, along with tips and techniques for effectively controlling them. You will also discover the proven strategies for working around issues that cannot be avoided or controlled.

The It's Okay to Be the Boss: The Management Workshop leads you through a series of eight back-to-basics techniques that clearly show how to develop the skills that will enhance your management abilities and help you

• Build relationships of trust and confidence with employees

• Delegate tasks, responsibilities, and projects

• Keep employees focused and moving in the right direction

• Increase productivity, quality, retention of high-performers, and turnover among low-performers

• Sharply reduce waste, inefficiency, errors, down-time, and conflict among employees

It's Okay to Be the Boss:The Management Workshop will help you incorporate into your daily routine the time-tested management techniques that spell success—tracking employee performance, correcting failure, and rewarding success.

✦ Table of Contents

It’s Okay to Be the Boss: The Management Workshop Participant Workbook......Page 3
CONTENTS......Page 5
WHAT’S HARD ABOUT MANAGING?......Page 9
YOUR OBJECTIVES......Page 11
WHAT DO YOU WANT TO ACCOMPLISH?......Page 12
THE BASICS OF MANAGING PEOPLE......Page 13
THE CONSEQUENCES OF UNDER-MANAGEMENT......Page 14
FIGHT THE UNDER-MANAGEMENT EPIDEMIC: BE A GREAT BOSS!......Page 15
REAL-WORLD OBSTACLES......Page 16
THE TOP SEVEN MANAGEMENT MYTHS......Page 17
GET IN THE HABIT OF MANAGING EVERY DAY......Page 19
ONE-ON-ONE CONVERSATIONS WITH THE PEOPLE YOU MANAGE......Page 20
GETTING STARTED......Page 21
HOW TO MAKE TIME AVAILABLE......Page 22
WORKSHEET: MAKING TIME FOR MANAGING EVERY DAY......Page 23
NOTES HOW A COACH TALKS......Page 25
DISCUSSION QUESTIONS FOR COACHING CONVERSATIONS......Page 27
COACHING SCRIPT......Page 29
QUESTIONS TO ASK DURING A COACHING CONVERSATION......Page 30
FOR USEFUL COACHING CONVERSATIONS......Page 31
WORKSHEET: COACHING SCRIPT......Page 32
TAKE IT ONE PERSON AT A TIME......Page 33
SIX QUESTIONS FOR TUNING IN TO EACH PERSON YOU MANAGE: WHO......Page 34
WORKSHEET: MANAGER’S LANDSCAPE......Page 37
MAKE ACCOUNTABILITY A PROCESS, NOT A SLOGAN......Page 39
TOP SEVEN COMPLICATIONS TO ACCOUNTABILITY......Page 40
KEY ACTIONS FOR HOLDING PEOPLE ACCOUNTABLE......Page 41
WORKSHEET: STRATEGIES FOR HOLDING PEOPLE ACCOUNTABLE......Page 42
MAKE EXPECTATIONS CLEAR EVERY STEP OF THE WAY......Page 43
MAKE EXPECTATIONS CLEAR EVERY STEP OF THE WAY......Page 44
TURN BEST PRACTICES INTO CHECKLISTS......Page 45
CIRCLES OF EMPOWERMENT......Page 47
TRACK PERFORMANCE IN WRITING......Page 49
TO EVALUATE PERFORMANCE......Page 50
REASONS FOR WRITING THINGS DOWN......Page 51
SYSTEMS FOR TRACKING PERFORMANCE IN WRITING......Page 52
DESCRIBE, DESCRIBE, DESCRIBE......Page 53
WORKSHEET: TRACKING PERFORMANCE IN WRITING......Page 54
SOLVE SMALL PROBLEMS EARLY BEFORE THEY TURN INTO BIG ONES......Page 55
DIAGNOSING PERFORMANCE PROBLEMS......Page 56
WORKSHEET: DIAGNOSING A PERSISTENT PERFORMANCE PROBLEM......Page 57
EXAMPLES OF WHAT MANAGERS DO TO TREAT EVERYONE FAIRLY:......Page 59
THREE TRENDS IN REWARDS......Page 60
USING REWARDS AS INCENTIVES AND QUID PRO QUOS......Page 61
WORKSHEET: “WHAT CAN YOU DO TO EARN THAT?”......Page 62
WORKSHEET: “WHAT CAN YOU DO TO EARN THAT?”......Page 64
MANAGER’S CHECKLIST......Page 67
ACTIONS FOR BECOMING A BETTER BOSS WORKSHEET: ACTION PLANNING......Page 68
APPENDIX......Page 71
COACHING SCRIPT......Page 73
TUNING-IN TOOL......Page 74
WORKSHEET: MANAGER’S LANDSCAPE......Page 75
“WHAT CAN YOU DO TO EARN THAT?”......Page 76
ABOUT THE AUTHOR......Page 79