ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.

✍ Scribed by Tim Malone, Ivanka Menken, Gerard Blokdijk

• Tongue: English
• Leaves: 138
• Category: Library

✦ Table of Contents

Title & Copyright
......Page 2
Write a Review......Page 3
1 Foreword
......Page 4
2 Table of Contents......Page 5
3 ITIL® V3 Certification Pathway
......Page 10
5 Exam Prerequisites......Page 11
6 Exam Hints......Page 12
7 The Art of Service Objective Tree......Page 14
8 Study Notes......Page 15
9.1 Basic Concepts......Page 16
9.2 Key Terms......Page 17
10 ITIL® V3 Service Lifecycle
......Page 18
11.1 Basic Concepts......Page 19
12 Operational Support and Analysis......Page 21
13.1 Basic Concepts......Page 22
13.2 Key Terms......Page 25
14.2 Basic Concepts......Page 26
14.3 Key Terms......Page 29
15.2 Basic Concepts......Page 30
15.3 Key Terms......Page 32
16.1 Basic Concepts......Page 33
16.2 Key Terms......Page 35
17.1 Basic Concepts......Page 36
17.2 Key Terms......Page 38
18.2 Basic Concepts......Page 39
19.2 Basic Concepts......Page 42
20.2 Basic Concepts......Page 44
21.2 Basic Concepts......Page 46
22.1 Basic Concepts......Page 48
23 Service Operation......Page 52
24.1 Refresher Warm-Up Questions
......Page 54
24.2 Intermediate Style Practice Exam......Page 58
25.2 Answers to Intermediate Style Practice Exam......Page 109
26 ACRONYMS......Page 117
27 Glossary......Page 119
28 References......Page 122
INDEX......Page 123