ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition

✍ Scribed by Ivanka Menken, Gerard Blokdijk

• Publisher: Emereo Publishing
• Year: 2009
• Tongue: English
• Leaves: 111
• Edition: 2
• Category: Library

✦ Synopsis

Revised 2009 Edn: ITIL® (Information Technology Infrastructure Library) V2 Practitioner Release & Control (IPRC) Full Certification Study Kit including Coursebook & Online Learning Program, for ITIL® V2 IPRC Certification Exam success, Second Edition.

✦ Table of Contents

Title
......Page 2
Copyright
......Page 3
Write a Review
......Page 4
Table of Contents......Page 5
Foreword......Page 7
1. How to access the eLearning Program......Page 8
2. Overview......Page 9
The IT Infrastructure Library......Page 10
Restructuring the IT Infrastructure Library......Page 11
Who is a practitioner?......Page 12
4. The IT Infrastructure Library (ITIL)......Page 13
Benefits of Service Management......Page 14
The Functionally Oriented Organization......Page 15
The Process Driven Organization......Page 16
The Four Perspectives......Page 17
The Objective Tree......Page 18
Change and Continuous Improvement......Page 19
6. Release & Control Implementation......Page 20
Dealing with learning and change......Page 24
Release Management Concepts......Page 26
Release – Policy & Planning......Page 27
Release Types......Page 29
Definitive Hardware Store (DHS)......Page 30
Configuration Management Database......Page 31
Release Management benefits......Page 32
Planning......Page 34
Implementation......Page 36
Activities of the Release Management Process......Page 38
Release and Control processes......Page 44
Change Management Concepts......Page 46
Activities of the Change Management Process......Page 51
Planning and Implementation of the Change Management process......Page 61
Change Management Procedures......Page 63
9. Configuration Management......Page 65
Configuration Management Concepts......Page 66
Configuration Management Database......Page 70
Planning and Implementation......Page 73
Activities for Configuration Management......Page 78
Process Control for Configuration Management......Page 86
Configuration Management......Page 88
Release Management......Page 89
Release and Control Support Tools......Page 92
Process Organization and Design......Page 94
11. Answers......Page 98
12. Glossary......Page 99
INDEX
......Page 103