ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management

✍ Scribed by Ivanka Menken, Gerard Blokdijk

• Publisher: Emereo Publishing
• Year: 2008
• Tongue: English
• Leaves: 194
• Category: Library

✦ Synopsis

Thorough coverage of all ITIL® Plan & Improve (IPPI) exam domains including Availability & Capacity Management, Disaster Recovery, learning objectives, exam tips, practice questions & in-depth explanations, fully revised for the latest exam release.

✦ Table of Contents

Title & Copyright
......Page 2
Write a Review......Page 3
Table of Contents......Page 4
1 INTRODUCTION......Page 6
2 GENERAL TERMS AND CONCEPTS......Page 18
3 INTRODUCTION TO CAPACITY MANAGEMENT......Page 38
4 INTRODUCTION TO AVAILABILITY MANAGEMENT......Page 46
5 INTRODUCTION TO IT SERVICE CONTINUITY MANAGEMENT......Page 56
6 PLAN AND IMPROVE......Page 62
6.1 MANAGING – Capacity Management......Page 64
6.2 ORGANIZING – Capacity Management......Page 76
6.3 OPTIMIZING – Capacity Management......Page 84
6.4 MANAGING – Availability Management......Page 88
6.5 ORGANIZING – Availability Management......Page 104
6.6 OPTIMIZING – Availability Management......Page 124
6.7 MANAGING – IT Service Continuity Management......Page 126
6.8 ORGANIZING – IT Service Continuity Management......Page 144
6.9 OPTIMIZING – IT Service Continuity Management......Page 154
6.10 SUMMARIES......Page 156
7 ASSIGNMENTS......Page 160
7.1 Assignment 1 – Capacity Management......Page 162
7.2 Assignment 2 – Availability Management......Page 164
7.3 Assignment 3 – IT Service Continuity Management......Page 166
8 ASSIGNMENT RESOURCES......Page 168
8.1 Case Study – RECE Shoe Company......Page 170
9 MOCK EXAM......Page 180
10 MOCK EXAM ANSWERS......Page 192
11 FURTHER READING......Page 194