IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review

✍ Scribed by Antoni Lluís Mesquida; Antonia Mas; Esperança Amengual; Jose A. Calvo-Manzano

• Book ID: 113658980
• Publisher: Elsevier Science
• Year: 2012
• Tongue: English
• Weight: 457 KB
• Volume: 54
• Category: Article
• ISSN: 0950-5849
• DOI: 10.1016/j.infsof.2011.11.002