ISO/IEC 17065:2012 Conformity assessment — Requirements for bodies certifying products, processes and services

✍ Scribed by ISO/IEC

• Publisher: ISO copyright office
• Year: 2012
• Tongue: English
• Leaves: 34
• Edition: First Edition
• Category: Library

✦ Synopsis

ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of conformity assessment, the ISO Committee on conformity assessment (CASCO) is responsible for the development of International Standards and Guides.



Certification of products, processes or services is a means of providing assurance that they comply with specified requirements in standards and other normative documents. Some product, process or service certification schemes may include initial testing or inspection and assessment of its suppliers' quality management systems, followed by surveillance that takes into account the quality management system and the testing or inspection of samples from the production and the open market. Other schemes rely on initial testing and surveillance testing, while still others comprise type testing only.

✦ Table of Contents

1 Scope
2 Normative references
3 Terms and definitions
4 General requirements
4.1 Legal and contractual matters
4.1.1 Legal responsibility
4.1.2 Certification agreement
4.1.3 Use of license, certificates and marks of conformity
4.2 Management of impartiality
4.3 Liability and financing
4.4 Non-discriminatory conditions
4.5 Confidentiality
4.6 Publicly available information
5 Structural requirements
5.1 Organizational structure and top management
5.2 Mechanism for safeguarding impartiality
6 Resource requirements
6.1 Certification body personnel
6.1.1 General
6.1.2 Management of competence for personnel involved in the certification process
6.1.3 Contract with the personnel
6.2 Resources for evaluation
6.2.1 Internal resources
6.2.2 External resources (outsourcing)
7 Process requirements
7.1 General
7.2 Application
7.3 Application review
7.4 Evaluation
7.5 Review
7.6 Certification decision
7.7 Certification documentation
7.8 Directory of certified products
7.9 Surveillance
7.10 Changes affecting certification
7.11 Termination, reduction, suspension or withdrawal of certification
7.12 Records
7.13 Complaints and appeals
8 Management system requirements
8.1 Options
8.1.1 General
8.1.2 Option A
8.1.3 Option B
8.2 General management system documentation (Option A)
8.3 Control of documents (Option A)
8.4 Control of records (Option A)
8.5 Management review (Option A)
8.5.1 General
8.5.2 Review inputs
8.5.3 Review outputs
8.6 Internal audits (Option A)
8.7 Corrective actions (Option A)
8.8 Preventive actions (Option A)