✦ LIBER ✦

ISO 9000 or TQM: which approach to adopt—a Canadian case study

✍ Scribed by George Laszlo

Publisher: John Wiley and Sons
Year: 1999
Tongue: English
Weight: 86 KB
Volume: 8
Category: Article
ISSN: 1086-1718
DOI: 10.1002/(sici)1099-1697(199903/04)8:2<81::aid-jsc414>3.0.co;2-8

No coin nor oath required. For personal study only.

✦ Synopsis

ISO 9000 or TQM: which approach to adoptÐ a Canadian case study . Implementing ISO 9001 to provide a framework for quality . Process management approach to ISO 9001 . Training the trainer . Total quality management vs. ISO 9001 . TQMÐquality beyond operations processes . The evolution of quality from pray and hope to continuous improvement Copyright # 1999 John Wiley & Sons, Ltd.