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Is “service with a smile” enough? Authenticity of positive displays during service encounters

✍ Scribed by Alicia A. Grandey; Glenda M. Fisk; Anna S. Mattila; Karen J. Jansen; Lori A. Sideman


Book ID
113829576
Publisher
Elsevier Science
Year
2005
Tongue
English
Weight
536 KB
Volume
96
Category
Article
ISSN
0749-5978

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