Is “service with a smile” enough? Authenticity of positive displays during service encounters

✍ Scribed by Alicia A. Grandey; Glenda M. Fisk; Anna S. Mattila; Karen J. Jansen; Lori A. Sideman

• Book ID: 113829576
• Publisher: Elsevier Science
• Year: 2005
• Tongue: English
• Weight: 536 KB
• Volume: 96
• Category: Article
• ISSN: 0749-5978
• DOI: 10.1016/j.obhdp.2004.08.002