Is customer loyalty vulnerability-based? An empirical study of a Chinese capital-intensive manufacturing industry

✍ Scribed by Y.H. Wong; Ricky Y.K. Chan; E.W.T. Ngai; Peter Oswald

• Book ID: 108152727
• Publisher: Elsevier Science
• Year: 2009
• Tongue: English
• Weight: 461 KB
• Volume: 38
• Category: Article
• ISSN: 0019-8501
• DOI: 10.1016/j.indmarman.2007.10.002