IP Telephony Using Callmanager Express Lab Portfolio

✍ Scribed by Friend, Ernie

• Publisher: Cisco Press
• Year: 2007
• Tongue: English
• Leaves: 319
• Category: Library

✦ Synopsis

IP Telephony Using CallManager Express Lab Portfolioprovides a hands-on approach to learning the basic principles of voice over IP (VoIP) to build a voice-enabled network for the small to medium-sized business. As you work through the 51 labs in the book, you learn how to deploy a basic phone system using a CallManager Express-capable router. You install, configure, and customize Cisco(r) IP Phones to work in an IP Telephony environment as well as with traditional analog telephony devices. Each chapter begins with an explanation of the converging technology used within that chapter s labs and, where necessary, includes a refresher on routing and switching topics so that you can properly set up the labs. The collection of labs features clear objectives, equipment needs, alternative methods, and probing questions. Additionally, the book includes a command reference as one of the six supplemental appendixes. All the material has been written and tested with students in a live classroom environment:
Labs enable you to deploy a progressively more layered VoIP environment as you complete the labs in each chapter.
Paper exercises help you work through and reinforce your understanding of fundamental topics such as dial plans, IP addressing, and dial peers.
Case Study labs present the material in scenarios that combine the methods learned in the previous chapters so that you apply your knowledge to a specific scenario or task. Pulling together various concepts simulates the real-world environment where things are rarely assigned one step at a time. TheLab Portfoliocan be used as a supplement to any textbook used to teach CVoice or CallManager Express. It can also be used as a standalone resource for anyone wanting to learn the basics of IP Telephony. After completing all the exercises and hands-on labs in this book, you will know how VoIP works and be well prepared to configure the technology in a small to medium-sized business. Use this Lab Portfolio with:Cisco IP Communications Express: CallManager Express with Cisco Unity ExpressISBN: 1-58705-180-XVoice over IP Fundamentals, Second Edition ISBN: 1-58705-257-1 This book is part of the Networking Technology Series from Cisco Press(r), the only authorized publisher for Cisco Systems(r)."

✦ Table of Contents

Contents......Page 8
Introduction......Page 17
Overview of Traditional Phone Networks......Page 22
More Connectivity......Page 23
Lab 1-1: VoIP Ports......Page 26
Lab 1-2: IP Telephony Terms......Page 27
Task 1: Configure the TFTP Server......Page 28
Task 2: Update and Install the Cisco CME IOS......Page 29
Basic Requirements for VoIP Implementation......Page 32
IP Phone Connectivity Options......Page 33
Special Commands for the Labs......Page 34
Task 1: Understand the Power Capability of Switches......Page 35
Task 2: Cable the IP Phone to an Inline Power Switch/Switch Module......Page 36
Task 3: Cable the IP Phone to a Noninline Power Switch/Switch Module......Page 37
Task 1: Provide Power to the Switch......Page 39
Task 2: Reset the Cisco IP Phone......Page 40
Lab 2-3: IP Addressing with IP Telephony......Page 41
Lab 2-4: Configuring a Cisco CallManager Express-Capable Router and an Integrated Switch......Page 44
Task 3: Perform Basic Router Configuration......Page 45
Task 4: Configure the Router Switch Module Ports......Page 46
Task 5: Verify VLAN Configuration......Page 47
Task 6: Save the Router Configuration......Page 48
Lab 2-5: Configuring a Cisco CallManager Express-Capable Router with an External Switch......Page 49
Task 3: Assign a Router Name and Cable......Page 50
Task 4: Configure Layer 3 Trunking......Page 51
Task 5: Configure the Routing Protocol......Page 52
Task 10: Configure a Switch Port as a Trunk Port......Page 53
Task 12: Test Connectivity Across the Trunk......Page 54
Task 13: Configure Switch Ports for IP Phones......Page 55
ephone-dn......Page 56
Cisco Network Assistant......Page 57
Lab 3-1: Configuring VoIP Using the telephony-service setup Program......Page 58
Task 1: Configure the Cisco IP Phones Using the telephony-service setup Command......Page 59
Task 2: Verify Connectivity Between the Cisco IP Phones......Page 61
Task 4: Erase and Reboot the Router......Page 62
Task 1: Configure a DHCP Pool for Cisco IP Phones......Page 63
Task 2: Verify and Optionally Load the Cisco Firmware File......Page 64
Task 3: Perform Basic Router Configuration for a Cisco IP Phone......Page 65
Task 5: Add Configuration for a Second Cisco IP Phone......Page 68
Task 1: Add a Second Cisco IP Phone by Using the auto assign Command......Page 69
Task 2: Connect and Verify the Phone Configuration......Page 70
Task 1: Install the QCT Software......Page 71
Task 2: Configure the QCT Software......Page 72
Task 1: Preconfigure the Router and Switch/Switch Module......Page 78
Task 2: Install the Cisco Network Assistant Software......Page 79
Task 3: Configure the Cisco Network Assistant Software......Page 80
Types of Dial Peers......Page 88
Ports and Session Targets......Page 89
Call Legs......Page 90
Lab 4-1: Single-Router Dial Peer Exercise......Page 91
Destination Pattern Wildcard Digits......Page 93
Lab 4-3: Two-Router Wildcard Dial Peer Exercise......Page 95
Lab 4-4: Four-Router Wildcard Dial Peer Exercise......Page 98
Lab 4-5: Complex Two-Router Wildcard Dial Peer Exercise......Page 100
FXS and FXO Interfaces......Page 104
T1 Interfaces......Page 105
Task 1: Verify FXS Capability......Page 106
Task 2: Connect and Configure the Analog Phone......Page 108
Task 1: Configure the FXO Interface......Page 110
Task 2: Configure the Dial Peer......Page 111
Task 3: Verify FXO Connectivity......Page 112
Lab 5-3: Configuring T1/PRI Connectivity......Page 114
Task 1: Verify That the Router Has T1 Capability......Page 115
Task 3: Configure the T1 Controller......Page 116
Task 4: Configure the Dial Peers......Page 118
Task 5: Test Connectivity......Page 119
Digit Stripping and Prefixes......Page 122
Forward Digits......Page 123
Number Expansion......Page 124
Using the translation-rule Command......Page 126
Number Slice......Page 131
Task 1: Complete Table 6-6......Page 133
Task 1: Complete Table 6-7......Page 134
Task 3: Complete Table 6-8......Page 135
Task 4: Verify the Translation Rules in Table 6-8......Page 136
Task 1: Verify Phone Connectivity......Page 137
Task 2: Configure Translation Rules for the Help Desk......Page 138
Lab 6-4: Configure Translation Rules for 1-800 Numbers......Page 140
Task 2: Configure and Test the Second FXS Port......Page 141
Task 3: Configure a Translation Rule for 1-800 Numbers......Page 142
Task 1: Verify Phone Connectivity......Page 144
Task 2: Test Translation Rules......Page 145
Task 3: Debug Translation Rules......Page 146
Class of Restriction (COR)......Page 148
Lab 7-1: Configuring T1/PRI Connectivity Between Two Pods......Page 151
Task 2: Verify Inter-Router Connectivity......Page 152
Task 3: Verify Cisco IP Phone Connectivity Between Sites......Page 154
Lab 7-2: Configuring COR......Page 155
Task 1: Configure COR Parameters......Page 156
Task 3: Test the COR......Page 157
Lab 7-3: Configuring Inter-Pod Serial Connectivity......Page 158
Task 1: Configure Serial Interface Connectivity......Page 159
Task 2: Configure the Dial Peer......Page 160
Task 3: Test the Configuration......Page 161
Task 4: Reconfigure the Codec......Page 162
ephone Versus ephone-dn......Page 164
System Message......Page 165
Intercom Feature......Page 166
Modifying the Customer Administrator Account with XML......Page 167
Task 1: Install the GUI Cisco IOS Files......Page 171
Task 2: Configure the GUI Interface......Page 173
Task 3: Configure a Speed Dial......Page 174
Task 4: Configure the System Time......Page 176
Lab 8-2: Configure the GUI for the Customer Administrator......Page 179
Task 1: Create a Customer GUI Administrator......Page 180
Task 3: Test the New Account......Page 181
Task 4: Optionally, Modify the New Account......Page 182
Task 5: Optionally, Test the Modified Account......Page 183
Task 1: Create a Phone User Account......Page 184
Task 2: Manage the IP Phone Using a Phone User Account......Page 186
Lab 8-4: Configure Call Transfer and Call Forward......Page 190
Task 1: Configure Call Transfer and Call Forward......Page 191
Task 2: Examine Call Forward Features......Page 192
Lab 8-5: Configure and Use Call Park......Page 195
Task 1: Configure the CME Router for Call Park......Page 196
Task 2: Test the Call Park Feature......Page 197
Task 1: Customize the IP Phone Display......Page 198
Task 2: Reset and Verify the Phone Display......Page 199
Task 3: Perform More GUI Customization......Page 200
Task 1: Configure the Intercom......Page 201
Task 2: Test the Intercom Configuration......Page 203
Lab 8-8: Configure a Dialable Intercom......Page 204
Task 1: Configure the Dialable Intercom......Page 205
Task 2: Test the Dialable Intercom......Page 206
Lab 8-9: Configure Paging Groups......Page 207
Task 1: Configure the Paging Groups......Page 208
Task 3: Configure a Combined Paging Group......Page 209
Task 4: Test the Combined Paging Group......Page 210
SIP......Page 212
E.164 Number Registration......Page 213
H.323 Gatekeeper Configuration......Page 214
H.323 Gateway Configuration......Page 215
Lab 9-1: Simple H.323 Between Two Pods......Page 216
Task 2: Configure and Test the Routers for Serial Connectivity......Page 217
Task 4: Configure the H.323 Dial Peers......Page 218
Task 5: Test the Dial Peers......Page 219
Lab 9-2: H.323 with a Gatekeeper and Analog Phones......Page 220
Task 2: Configure Inter-Router Connectivity......Page 221
Task 3: Configure the Gatekeeper......Page 222
Task 4: Configure the Gateway Portion of the Gatekeeper......Page 223
Task 5: Configure the Gateway Router......Page 224
Task 6: Configure the FXS Dial Peers......Page 225
Task 8: Test H.323 Connectivity......Page 227
Lab 9-3: H.323 with Analog and IP Phones......Page 228
Task 2: Configure IP Phone Connectivity on the Gatekeeper......Page 229
Task 3: Configure IP Phone Connectivity on the Gateway......Page 230
Task 4: Configure and Test the Gatekeeper for IP Connectivity......Page 231
Task 5: Manually Register the IP Phone with the Gatekeeper......Page 232
Switch Quality of Service......Page 234
NBAR......Page 237
VoIP Router Security Techniques......Page 238
Task 1: Verify Default QoS Switch Module Settings......Page 240
Task 3: Verify AutoQoS Settings......Page 241
Task 5: Remove AutoQoS......Page 242
Lab 10-2: Configuring AutoQoS on a Router and External 3550+ Switch......Page 244
Task 3: Verify AutoQoS Settings......Page 245
Task 5: Modify and Verify AutoQoS Parameters......Page 246
Task 6: Remove AutoQoS......Page 247
Lab 10-3: Using NBAR......Page 249
Task 4: Remove NBAR......Page 250
Lab 10-4: VoIP Security Measures......Page 251
Task 2: Restrict Phone Registration......Page 252
Task 4: Configure IP Phone Activity Monitoring......Page 253
Task 5: Prevent Toll Fraud......Page 254
MWI......Page 256
Night Service Bell......Page 257
Task 1: Verify Connectivity and Installed Files......Page 259
Task 2: Configure the Router for Unity Express......Page 260
Task 3: Choose Options in the Initial Configuration Dialog......Page 262
Task 4: Configure Basic Unity Express Components......Page 263
Task 5: Test Voice Mail......Page 264
Task 1: Verify Phone and PC Connectivity......Page 265
Task 3: Configure Voice Mail Using the Web Interface......Page 266
Task 5: Configure and Test the MWI......Page 269
Lab 11-3: Configuring Business Hours and Night Service Bell Features......Page 271
Task 2: Configure the Business Hours Settings......Page 272
Task 4: Configure the Night Service Bell......Page 273
Task 5: Test the Night Service Bell......Page 274
Chapter 12 Case Studies......Page 276
Case Study 12-1: Configuring Cisco CallManager Express Connectivity Between Two Pods......Page 277
Task 2: Create a New Five-Digit Dial Plan......Page 278
Task 5: Verify IP Phone and Analog Phone Connectivity......Page 279
Case Study 12-2: Elementary School (Multiple CMEs)......Page 280
Case Study 12-3: IT Company......Page 282
Appendix A: Reference Tables......Page 284
Appendix B: Command Reference......Page 290
Appendix C: Installing a Unity Express AIM in a 2811 Router......Page 300
Appendix D: Configuring the Adtran Dial Plan......Page 306
Appendix E: Resetting 7970 Cisco IP Phones......Page 314
Appendix F: Configuring Cisco IP Communicator......Page 316