Cover
Contents
Preface
About the Authors
Part I: Defining Human Services
Chapter 1: An Introduction to Human Services
Themes and Purposes of Human Services
The Human Service Profession
Key Terms
Things to Remember
Self-Assessment
Want to Know More?
Chapter 2: The Human Service Professional
Who Is the Helper?
Typology of Human Service Professionals
Human Service Roles
Case Study
Key Terms
Things to Remember
Self-Assessment
Want to Know More?
Part II: Guiding Human Service Practice
Chapter 3: The History of Advocacy in Human Services
Early Foundations of Advocacy
Human Services in Colonial America
The 19th Century: A Time of Change
The 20th Century: New Directions in Mental Health
The 20th Century: Federal Advocacy in Human Services
The 21st Century: Federal Advocacy in Human Services
A Final Thought
Key Terms
Things to Remember
Self-Assessment
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Chapter 4: Human Services and Ethical Practice
Ethical Considerations
Codes of Ethics
Competence and Responsibility
Confidentiality
Client's Rights
Ethical Standards of Human Service Professionals
Ethical Decision Making
Summary
Key Terms
Things to Remember
Self-Assessment
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Chapter 5: Multicultural Dimensions of Helping
Introduction to a Multicultural Context
Concepts to Help You Build Multicultural Competence
Exploring Your Own Identity to Help Build Multicultural Competence
Continuing to Develop Multicultural Competence
Key Terms
Things to Remember
Self-Assessment
Want to Know More?
Part III: The Practice of Human Services
Chapter 6: Models of Service Delivery
The Medical Model
The Public Health Model
The Human Service Model
Key Terms
Things to Remember
Self-Assessment
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Chapter 7: The Helping Process
The Nature of the Helping Process
An Introduction to Helping Skills
Skills for Challenging Clients
Intervention Strategies
Key Terms
Things to Remember
Self-Assessment
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Chapter 8: The Client
The Whole Person
Understanding Client Problems
Clients as Individuals, Groups, and Populations
Getting Help
The Client's Perspective
Key Terms
Things to Remember
Self-Assessment
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Part IV: Working in the Human Service Field
Chapter 9: Working within the System
The Agency Environment
Challenges in Day-to-Day Human Service Work
Promoting Change in a Dynamic World
Key Terms
Things to Remember
Self-Assessment
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Chapter 10: Human Services Today
Settings for Human Service Delivery
The Impact of Technology
Trends in Human Services
The Changing Workplace
Key Terms
Things to Remember
Self-Assessment
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Glossary
References
Index
