Interviewing Techniques for Managers

✍ Scribed by Carolyn B. Thompson

• Publisher: McGraw-Hill
• Year: 2002
• Tongue: English
• Leaves: 237
• Edition: 1
• Category: Library

✦ Synopsis

Interview Strategies for Always Getting the Information You NeedFor managers, interviewing is about gathering useful information in every face-to-face encounter, from project planning meetings to client discussions to speaking with prospective employees. Interviewing Techniques for Managers shows you how to master every aspect of the interview process to ensure that you always get honest, helpful, and results-oriented answers. Look to this important addition to McGraw-Hill's Briefcase Books series for workplace-tested interviewing methods including:When and how to ask the key questions Tips for getting a difficult interview back on track Techniques for telephone, e-mail, and other arms-length interviews Separating fact from fiction when interviewing potential employees ... Solving workplace problems ... Uncovering how best to meet customer needs ... The ability to interview others is among the most valuable skills a manager can have. Interviewing Techniques for Managers will help you end each interview with the information you need, by beginning each interview with a solid, results-oriented plan--and the know-how to execute that plan.

✦ Table of Contents

Copyright......Page 5
Contents......Page 7
Preface......Page 11
Behavioral Interviewing......Page 17
Interviewing: It’s Not Just Asking Questions......Page 25
Skills for Successful Interviews......Page 27
Steps in Any Interview......Page 28
Manager’s Checklist for Chapter 1......Page 32
2 How Can I Connect with the Person I ’m Interviewing?......Page 33
How to Use the Platinum Rule......Page 35
Discover Your Communication Style......Page 36
Recognizing Communication Styles and Modifying to Adapt......Page 41
Caution: Contents Under Pressure!......Page 51
Planning to Modify Your Way of Communicating......Page 54
Planning to Gain Information from People Who Are Different from You......Page 55
Manager’s Checklist for Chapter 2......Page 59
What Types of Questions Should You Ask?......Page 61
How to Decide What Questions You’ll Ask......Page 73
How Should You Ask the Questions?......Page 76
Manager's Checklist for Chapter 3......Page 82
4 How Should I Plan for the Interview?......Page 84
Setting Objectives......Page 86
Determining and Setting the Environment......Page 94
Determining and Setting the Plan: Agenda and Methods......Page 102
Manager’s Checklist for Chapter 4......Page 106
Gathering Information Before the Interview......Page 107
What to Communicate in Advance to Prepare the Person......Page 109
Creating and Using the Interview Tools......Page 112
Legal Issues......Page 117
Manager’s Checklist for Chapter 5......Page 124
6 How Should I Begin and End the Interview?......Page 125
The Beginning: Gaining Attention and Creating Comfort......Page 128
The Ending: Gaining Commitment......Page 143
Manager’s Checklist for Chapter 6......Page 146
7 What Are They Saying ...and Conveying?......Page 147
Active Listening......Page 148
What Are You Listening For?......Page 150
Active Listening Behaviors......Page 155
Getting Rid of Barriers to Listening......Page 164
Manager's Checklist for Chapter 7......Page 167
8 What if They Don’t Act Like I Expect?......Page 169
Six Difficult Behaviors......Page 171
Behaviors, Possible Causes, and Your Response......Page 173
Figuring Out the Causes......Page 178
Avoiding Negative Emotions......Page 187
Manager’s Checklist for Chapter 8......Page 190
9 How Do I Use Technology Successfully?......Page 191
What’s Different When Conducting Interviews Using Technology?......Page 192
Telephone, Conference Calls, and Videoconferencing......Page 195
Web......Page 200
E-mail and Instant Messaging......Page 203
Audio-and Videotaping......Page 207
Manager’s Checklist for Chapter 9......Page 208
10 How Do I Use the Information I’ve Gathered?......Page 210
Methods for Clarifying When You Need Additional Information After the Interview......Page 212
Making Decisions with the Information......Page 216
Communicating the Decision and Creating a Positive Feeling About Your Organization......Page 217
Continuously Improving Your Interviewing Skills......Page 223
Manager’s Checklist for Chapter 10......Page 226
Index......Page 227