✍ Scribed by Charles J. Stewart
No coin nor oath required. For personal study only.
9781265755010 is an international edition of Principles and Practices 16th Edition by Charles J. Stewart This ISBN is student textbook only. It does not come with online access code. Access code, if required by an instructor, sold separately at another ISBN. The content of International edition is the same as other formats. Principles and Practices, the most widely used text for the interviewing course, continues to reflect the growing sophistication with which interviewing is being approached, incorporating the ever-expanding body of research in all types of interview settings, recent communication theory, and the importance of equal opportunity laws on interviewing practices. It provides the most thorough treatment of the basics of interviewing, including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing.
Cover
Title
Copyright
About the Author
Brief Contents
Contents
Preface
Chapter 1 An Introduction to Interviewing
Interviewing Defined
Two Parties
Purpose and Structure
Interactional, Collaborative Communication Process
Questions
Exercise #1—Explain Why Each of the Following Interactions Is or Is Not an Interview?
Types of Interviews
Information-Gathering Interviews
Information-Giving Interviews
Focus Group Interviews
Selection Interviews
Performance Interviews
Persuasive Interviews
Counseling Interviews
Technology and Interviewing
The Telephone
Interactive Video
E-Mail
Webinars
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chapter 2 An Interactional, Collaborative Communication Process
Two Parties in the Interview
Relational Dimensions
Culture and Relationships
Gender and Relationships
Interchanging Roles during Interviews
Directive Approach
Nondirective Approach
Perceptions of Interviewer and Interviewee
Perceptions of Self
Perceptions of the Other Party
Communication Interactions
Levels of Interactions and Self-Disclosure
Self-Disclosure
Verbal Interactions
Nonverbal Interactions
Verbal and Nonverbal Intertwined
Gender and Nonverbal Interactions
Culture and Nonverbal Interactions
Nonverbal Interactions in the Global Village
Feedback
Listening
The Interview Situation
Initiating the Interview
Perceptions
Time and Timing
Location and Setting
Territoriality and Proximics
Seating
Outside Forces
Summary
Key Terms and Conceptsts
Student Activities
Review Queststions
Notes
Resources
Chapter 3 Questions and Their Uses
Open and Closed Questions
Open Questions
Closed Questions
Primary and Probing Questions
Types of Probing Questions
Skillful Interviewing with Probing Questions
Exercise #1—Supply the Probing Question
Neutral and Leading Questions
Exercise #2—Identification of Questions
Common Question Pitfalls
The Unintentional Bipolar Question
The Yes (No) Question
The Tell Me Everything Question
The Open-to-Closed Question
The Double-Barreled Question
The Unintentional Leading Question
The Guessing Question
The Curious Question
The Too High or Too Low Question
The Don't Ask, Don't Tell Question
Exercise #3—What Are the Pitfalls in These Questions?
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chapter 4 Structuring the Interview
The Body of the Interview
Interview Guide
Interview Schedules
Exercise #1—Interview Schedules
Question Sequences
Opening the Interview
The Two-Step Process
Nonverbal Communication in Openings
Exercise #2—Interview Openings
Closing the Interview
Guidelines for Closing Interviews
Closing Techniques
Exercise #3—Interview Closings
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chapter 5 The Informational Interview
Part 1: The Information Gathering Interview
Preparing for the Interview
Frame Your Purpose
Research the Subject Matter
Select the Interviewee
Know Your Relationship with the Interviewee
Select the Best Possible Situation
Structure the Interview
Plan the Opening
Conducting the Interview
Motivating Interviewees
Asking Questions
Note-Taking and Recording
Managing Difficult Situations
Managing Difficult Interviewees
Closing the Interview
Preparing the Report or Story
The Interviewee in the Interview
Do Your Homework
Understand Your Relationship with the Interviewer
Study the Situation
Set Ground Rules
Anticipate Questions
Responding to Questions
Answering Questions Strategically
Part 2: The Information Giving Interview
Do not Overload the Interviewee
Know the Interviewee
Enhance Verbal and Nonverbal Presentation
Process and Retain Information Effectively
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chapter 6 The Survey Interview
Purpose and Research
Structuring the Interview
Interview Guide and Schedule
The Opening
The Closing
Survey Questions
Phrasing Questions
Sample Question Development
Probing Questions
Question Strategies
Question Scales
Question Sequences
Selecting Interviewees
Defining the Population
Sampling
Sampling Techniques
Selecting and Training Interviewers
Number Needed
Qualifications
Personal Characteristics
Training Interviewers
Conducting Survey Interviews
Pretesting the Interview
Interviewing Face-to-Face
Interviewing by Telephone
Interviewing through the Internet
Coding, Tabulation, and Analysis
Coding and Tabulation
Analysis
The Respondent in Survey Interviews
The Opening
The Question Phase
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chapter 7 The Recruiting Interview
Preparing the Recruiting Effort
Reviewing EEO Laws
Exercise #1—Testing Your Knowledge of EEO Laws
Developing an Applicant Profile
Understanding Today's Applicants
Obtaining and Reviewing Information on Applicants
Application Forms
Cover Letters
Resumes
Letters of Recommendation and References
Standardized Tests
Integrity Interviews
Social Media
Conducting the Interview
The Atmosphere and Setting
Interview Formats
Opening the Interview
The Body of the Interview
Asking Questions
Distinguishing the Real from the Make-believe in Answers
Giving Information
Closing the Interview
Evaluating the Interview
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chapter 8 The Employment Interview
Developing a Personal Brand
Conducting a Self- Analysis
Creating a Personal Brand
Doing Research
Your Field
Positions and Locations
Current Events
The Interview Process
Conducting the Search
Networking
Web Sites, Classified Ads, and Newsletters
Social Media
Career Centers and Employment Agencies
The Career/Job Fair
Knocking on Doors
Doing Your Homework
The Position
The Organization
The Recruiter
Presenting Yourself to the Employer
Resume
The Curriculum Vitae (CV)
The Portfolio
The Cover Letter
Creating a Favorable First Impression
Attitudes
Dress and Appearance
Nonverbal Communication
Interview Etiquette
Answering Questions
Preparing to Respond
Structuring Answers
Responding Successfully
Responding to Unlawful Questions
Exercise #1—Which Questions Are Unlawful, Why, and How Might You Reply to Each.
Asking Questions
Guidelines for Asking Questions
Sample Applicant Questions
The Closing
Evaluation and Follow-Up
Handling Rejection
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chapter 9 The Performance Review Interview
The Interview as a Coaching Opportunity
Preparing for the Performance Interview
Reviewing Rules, Laws, and Regulations
Selecting Review Model
Behaviorally Anchored Rating Scales (BARS) Model
Management by Objectives (MBO) Model
Universal Performance Interviewing (UPI) Model
The 360-Degree Approach
The Interviewer in the Performance Review Interview
Preparing for the Interview
Conducting the Performance Review Interview
Opening the Interview
Discussing Performance
Setting New Goals and a Plan of Action
Closing the Interview
The Employee in the Performance Review Interview
The Performance Problem Interview
Determine Just Cause
Preparing for the Interview
Keep Self and the Situation under Control
Focus on the Problem
Avoid Conclusions during the Interview
Closing the Interview
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chapter 10 The Persuasive Interview
The Ethics of Persuasion
Part 1: The Interviewer in the Persuasive Interview
Study the Interviewee
Personal Characteristics
Educational, Social, and Economic Backgrounds
Culture
Values/Beliefs/Attitudes
Emotions
Study the Situation
Atmosphere
Timing
Physical Setting
Outside Forces
Research the Issue
Sources
Evidence
Plan the Interview
Determine Your Purpose
Select Main Points
Develop Main Points
Select Strategies
Conducting the Interview
Opening
Need or Desire
Questions
Adapting to the Interviewee
The Solution
Considering the Solution
Meeting Objections
Closing
Summary Outline
Part 2: The Interviewee in the Persuasive Interview
Be an Informed Participant
Psychological Strategies
Be a Critical Participant
Language Strategies
Logical Strategies
Evidence
The Opening
Need or Desire
Criteria
Solution
The Closing
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chapter 11 The Counseling Interview
Ethics and the Counseling Interview
Establish and Maintain Trust
Act in the Interviewee's Best Interests
Understand Your Limitations
Do Not Impose Your Values, Beliefs, and Attitudes
Respect Diversity
Maintain Relational Boundaries
Do No Harm
Prepare Thoroughly for the Counseling Interview
Select an Approach
Select a Structure
Select the Setting
Conducting the Interview
The Opening
The Body
Listening
Observing
Questioning
Responding
The Closing
Evaluate the Interview
The Telephone and Online Interview
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Chatper 12 The Health Care Interview
Ethics and the Health Care Interview
Patient-Centered Care (PCC)
Sharing Control
Appreciating Diversity
Creating and Maintaining Trust
Opening the Interview
Enhancing the Climate
Creating a Positive First Impression
The Body of the Interview
Barriers to Getting Information
Improving Information Getting
Addressing the Language Barrier
Giving Information
A Shared Problem
Giving Information Effectively
Counseling and Persuading
Barriers to Effective Counseling and Persuading
Effective Counseling and Persuading
Closing the Interview
Summary
Key Terms and Conceptsts
Review Queststions
Student Activities
Notes
Resources
Glossary
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Author Index
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Subject Index
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