𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Intertemporal service pricing with strategic customers

✍ Scribed by Pengfei Guo; John J. Liu; Yulan Wang

Book ID
104076492
Publisher
Elsevier Science
Year
2009
Tongue
English
Weight
803 KB
Volume
37
Category
Article
ISSN
0167-6377

No coin nor oath required. For personal study only.

✦ Synopsis

We study a two-period intertemporal pricing game in a single-server service system with forward-looking strategic customers who make their purchase decision based on current information and anticipated future gains. Subgame perfect Nash equilibrium (SPNE) prices are derived. A comparison between revenue-maximizing equilibrium prices and welfare-maximizing equilibrium prices is conducted and the impact on the system's performance of misunderstanding customers' type is evaluated.

πŸ“œ SIMILAR VOLUMES

A strategic approach to customer satisfa
A strategic approach to customer satisfaction in the telecommunication service market
✍ J. Hahm; W. Chu; J.W. Yoon πŸ“‚ Article πŸ“… 1997 πŸ› Elsevier Science 🌐 English βš– 335 KB

As is the case in most other service industries, customer satisfaction is of paramount importance in the telecommunications industry. However, customer satisfaction management in the telecommunication industry is difficult because of the diversity of services and customer segments that exist. This d

Best face forward: Improving companies’
Best face forward: Improving companies’ service interfaces with customers
✍ Jeffrey F. Rayport; Bernard J. Jaworski; Ellie J. Kyung πŸ“‚ Article πŸ“… 2005 πŸ› John Wiley and Sons 🌐 English βš– 225 KB

In the face of increasingly demanding customers and a shortage of skilled workers to serve them, companies are facing a crisis in customer interaction and relationship management. At the same time, networked technologies–from Web sites to kiosks to interactive voice response units–are enabling manag