Interpersonal Skills

✍ Scribed by John Hayes

• Year: 1994
• Tongue: English
• Leaves: 272
• Category: Library

✦ Synopsis

Interpersonal skills are goal-directed behaviours used in face-to-face interactions, which are effective in bringing about a desired state of affairs.John Hayes argues that a distinguishing factor between the successful and unsuccessful manager is his or her level of interpersonal competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind Interpersonal Skills aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. The author explains clearly, using practical examples and illustrations, how we can learn to read the actual or potential behaviour of others around us and use this knowledge to our advantage in the workplace.John Hayes suggests techniques for improving management performance in a number of key areas: Listening and interpreting non-verbal messages Information-getting and presenting Negotiating and influencing Working in group situations

✦ Table of Contents

Book Cover......Page 1
Title......Page 4
Contents......Page 5
List of figures page......Page 6
Preface and acknowledgements......Page 8
The conscious application of interpersonal skills......Page 10
Listening......Page 17
Listening to non-verbal messages......Page 40
Information-getting......Page 69
Explaining and presenting......Page 107
Helping......Page 136
Influencing......Page 164
Negotiating......Page 188
Working in groups......Page 217
Managing relationships more effectively......Page 255
Index......Page 268