Intercultural Mediation and Conflict Management Training: A Guide for Professionals and Academics

✍ Scribed by Claude-Hélène Mayer

• Publisher: Springer
• Year: 2021
• Tongue: English
• Leaves: 262
• Edition: 1st ed. 2020
• Category: Library

✦ Synopsis

This book introduces the topic of intercultural mediation and conflict management. Based on the latest scientific research and successful conflict management practices, it provides theoretical insights and practical, self-reflective exercises, role-plays and case studies on conflict, mediation, intercultural mediation, and solution-finding in conflict mediation. The book serves both as a self-learning tool to expand personal competences and cultural sensitivity, and as training material for seminars, workshops, secondary, advanced and higher education and vocational training. It is a valuable contribution to the fields of intercultural conflict mediation and conflict management, intercultural communication, intercultural training and coaching.

This is a book about practicing – the applied practice of competent conflict crafts in diverse intercultural contexts.  Conflict practitioners, mediators, and intercultural trainers would be inspired by Professor Claude-Hélène Mayer’s creative integration of relevant intercultural models with do-able conflict strategies and in reaching intergroup harmony with reflexivity and cultural resonance.

--- Professor Stella Ting-Toomey, Human Communication Studies, California State University at Fullerton, USA, and Co-Editor of The SAGE Handbook of Conflict Communication, 2e

Given the difficulty and complexity of successful intercultural collaboration and conflict mediation, this is a much-needed addition to cross-cultural positive psychology. It is rich in content and training. I highly recommend it for teaching, corporate training, and for executive coaches.

--- Professor Paul T.P. Wong, President International Network on Personal Meaning and President Meaning-Centered Counselling Institute, Toronto, Canada

Intercultural conflict resolution is a critically important task in this modern world. This book by Professor Mayer is a welcome handbook on how to use mediation to resolve those conflicts. It should be in the library of every conflict mediator. My congratulations to Professor Mayer for her important work.

--- Dan Landis, Founding President, International Academy of Intercultural Research, Affiliate Professor of Psychology, University of Hawaii 

✦ Table of Contents

Foreword
References
Acknowledgements
Contents
List of Figures
List of Tables
Introduction
Part I: Conflict
Intercultural Conflicts
1. I1: What Are Intercultural Conflicts?
1.1 E1: Reflection of a Intercultural Conflict Experience
1.2 E2: Personal Conflict and Mediation Roots
1.3 E3: The Emergence of Conflicts
1.4 I2: Culture-Related Structures of Reality
1.5 E4: An Intercultural Conflict Dialogue: A Pleasant Evening in a Pub?
Types of Conflicts
1.6 I3: Hot and Cold Types of Conflict
1.6.1 I4: Hot Conflict
1.6.2 I5: Cold Conflict
1.6.3 I6: Dynamics of Hot and Cold Forms of Conflict
1.6.4 E5: Self-Reflection Regarding Hot and Cold Forms of Conflict
Conflict Types
1.7 I7: Types of Conflict
1.7.1 E6: Which Conflict Type Do you Tend towards?
Conflict Styles
1.8 I8: Conflict Styles
1.8.1 I9: Conflict Behaviour Styles by Augsburger
1.8.2 E7: How to Work with the Conflict Behaviour Styles by Augsburger
1.8.3 I10: Conflict Styles by Bennett
1.8.4 E8: Case Work: Conflict Styles by Bennett
Causes of Conflict
1.9 I11: Causes of Conflicts by Moore
1.9.1 I12: Relationship Conflicts
1.9.2 I13: Factual Conflicts
1.9.3 I14: Conflict of Interests
1.9.4 I15: Structural Conflicts
1.9.5 I16: Value Conflicts
1.9.6 E9: Case Example for Conflict Analysis: The 21st Birthday
Escalation and De-escalation
1.10 I17: Conflict Escalation in Intercultural Contexts
1.10.1 I18: The Escalation Stage Model by Glasl
1.10.2 E10: Escalation Stage Level Model Exercise: Analysis of a Newspaper Article
1.10.3 I19: Escalation Dynamics in Intercultural Conflict Situations
1.10.4 E11: Intercultural Escalation Dynamics in a Dialogue
1.10.5 I20: De-escalation of Conflicts
1.10.6 E12: Exercise for Conflict De-escalation
1.10.7 E13: Summary of De-escalation Stages
Part II: Mediation
Background to Mediation
2. I21: The Meaning of Mediation
2.1 E14: Exercise: Mediation in an Intercultural Patchwork
2.2 I22: Philosophy of Mediation
2.3 E15: Exercise to Understand Mediative Thinking
Mediation as a Global Phenomenon
2.4 I23: Mediation as a Global Phenomenon
2.4.1 I24: Ancient Greece
2.4.2 I25: Europe Since the Middle Ages
2.4.3 I26: Diversion: ``contareno... legatus et mediator´´
2.4.4 I27: Influences of Religious Tendencies
2.4.5 I28: Asia
2.4.6 I29: Southern Africa
2.4.7 I30: The Western World
The Mediation Process
2.5 I31: The Mediation Process
2.5.1 I32: Pre-phase
2.5.2 E16: Self-Reflection by Mediators in Intercultural Contexts
2.5.3 I33: Introduction to Mediation
2.5.3.1 I34: Model of Aspects Providing Clarity on Intercultural Mediations
2.5.3.2 E17: Clarity Questions for Mediators in Intercultural Contexts
2.5.4 I35: Depicting the Conflict
2.5.5 I36: Throwing Light on the Conflict
2.5.6 I37: Resolution Phase
2.5.6.1 I38: Selected Solution Techniques in the Intercultural Conflict
2.5.7 I39: Contract
2.5.7.1 I40: The SMART Model
2.5.7.2 E18: Contract
2.5.8 I41: Implementation Phase and Assessment Dialogue
The Role of the Mediator
2.6 I42: The Role of the Mediator
2.6.1 E19: Reflection: The Personal Self-Worth
2.6.2 E20: Self-Worth in Dialogue
2.6.3 E21: I Am Me
2.6.4 I43: The Five Freedoms for Mediation
Inner Attitudes During Mediation
2.7 I44: The IARA in Mediation
2.7.1 E22: Reflection on the IARA in Mediation
2.7.2 E23: The Path to the IARA
2.7.3 I45: The Ethical Self-Image of Mediators
2.7.4 E24: Reflections on the Ethical Self-Image
Mediation Techniques
2.8 I46: Overview on Mediation Techniques
2.8.1 I47: Mirroring
2.8.2 E25: Exercises for Mirroring
2.8.3 I48: Active Listening
2.8.4 E26: Exercises for Active Listening
2.8.5 I49: Reframing
2.8.6 E27: Exercises for Reframing
2.8.7 I50: I-Messages
2.8.8 E28: The Structure of I-Messages
2.8.9 E29: Exercises for the Wording of I-Messages
Part III: Intercultural Mediation
Intercultural Competencies in Mediation
3. I51: The Meaning of Intercultural Mediation
3.1 I52: Intercultural Competences in Mediation
3.1.1 I53: An Approach to Intercultural Competence
3.1.2 I54: The Model of Intercultural Competencies by Bolten
3.1.3 E30: Which Intercultural Skills/Competences Do I Have?
3.1.4 I55: Intercultural Competencies in Mediation
3.1.5 E31: An Example of Intercultural Competencies?
Models of Intercultural Mediation
3.2 I56: The Mediation Model by Augsburger
3.3 I57: The Culture-Synergetic Model of Intercultural Mediation by Mayer
The Role of the Mediator in Intercultural Contexts
3.4 I58: The Role of the Mediator in Intercultural Contexts
3.4.1 I59: Preparing the Special Role of Mediator
3.4.2 E32: Strengths of the Mediator in Intercultural Contexts
Mediation Techniques in Intercultural Contexts
3.5 I60: Using Western Techniques in Intercultural Mediation
3.5.1 I61: Mirroring, Active Listening and Echoing
3.5.2 I62: Reframing
3.5.3 I63: I-Messages
Challenges in Intercultural Mediation
3.6 I64: Power and Power Imbalances
3.6.1 I65: Securing an Upper-Hand in Intercultural Mediation
3.6.2 I66: Gender
3.6.3 I67: Social Hierarchies
3.6.4 I68: Language and Translation
3.6.5 I69: Members of Minorities and Majorities
3.6.6 I70: Culturalisations
3.6.7 I71: Culture as Strategy
3.6.8 E33: An Intercultural Mediation Sequence
3.6.9 I72: Prejudices and Stereotypes
3.6.10 E34: Working with Prejudices and Stereotypes
Emotions in Intercultural Mediation
3.7 I73: Emotions and Their Implications
3.7.1 I74: Trends in Emotion Research
3.7.2 I75: Emotions as Biological and Universal Factors
3.7.3 I76: The Constructivist Approach: Emotions as Cultural and Social Constructs
3.7.4 I77: Emotions in Intercultural Mediation
3.7.5 E35: Emotions and Their Cultural Framework
3.7.6 I78: Emotions and Their Synthetic Merging
3.7.7 I79: Diversion: Examples of Culture-Specific Terms for Emotions
3.7.8 I80: Questioning Culturally Modelled Emotional Concepts
3.7.9 E36: Self-reflection Regarding Emotions
3.7.10 E37: Anger in Intercultural Contexts
3.7.11 E38: Rage and Culture-Based Change Strategies
3.7.12 I81: Emotional Intelligence in Intercultural Mediation
3.7.13 E39: Self-assessment Regarding the EQ
Values and Value Orientations in Intercultural Contexts
3.8 I82: Values and Value Orientations in Intercultural Mediation
3.8.1 E40: The Value-Orientation Concept According to Kluckhohn and Stroedtbeck
3.8.2 I83: Schwartz´s Value Theory
3.8.3 I84: Personality and Universal Value Domains
3.8.4 E41: Value Priorities
3.8.5 E42: Case Analysis: Value Orientations During Conflict
3.8.6 E43: The Continuum of Values of Myers and Filner
Cultural Orientations and Values in Intercultural Mediation
3.9 I85: Cultural Orientations and Their Impact on the Mediation Process
3.9.1 I86: Cultural Orientation: Time
3.9.2 I87: Cultural Orientation: Space
3.9.3 I88: Cultural Orientation: Communication
3.9.4 I89: Cultural Orientation: Individualism and Collectivism
3.9.5 I90: Handling Group and Collective Phenomena in Intercultural Mediation
3.9.6 E44: Exercise in Dealing with Collectives in Intercultural Mediation
3.9.7 I91: Cultural Orientation: Action
3.9.8 E45: Catalogue of Questions: Cultural Orientations and Values
3.9.9 E46: Evaluation Questions Regarding Cultural Orientations
3.9.10 E47: Questionnaire on Trends in Cultural Orientations
Training Materials for Working with Cultural Orientations and Values in Intercultural Mediation
3.10 E48: Training Materials: Values and Cultural Orientations in Case Work
3.10.1 E49: Cultural Assimilator: The Job Interview
3.10.2 E50: Tasks for Working with the Culture Assimilator
3.10.3 E51: Case Study: Gender Roles Across Time
3.10.4 I92: On the Case Example: Gender Roles in the Course of Time
3.10.5 E52: Role Play: Intercultural Mediation in Healthcare
Part IV: Resolution Options
Approaches for Resolutions as to how to Overcome Cultural Barriers in Intercultural Mediation
4. I93: Approaches to Overcoming Cultural Boundaries in Intercultural Mediation
4.1 I94: The Inter-Human Relationship
4.2 I95: Narratives as an Intercultural Instrument of Understanding
4.3 I96: Reconciliation and Apology: Transcultural Concepts?
4.4 I97: The Harvard Concept: An Intercultural Guide to Action?
4.5 I98: The Value Square: Solution for Dynamising Values
4.5.1 E53: Exercise for Creating Value Squares
4.6 I99: Working with the Inner Team in Intercultural Mediation
4.6.1 E54: An Example of Working with the Inner Team
4.6.2 E55: Exercise to Work with the Inner Team
4.7 I100: Distinguishing Between Description, Interpretation, and Evaluation
4.8 E56: Exercising to Use Description, Interpretation, and Evaluation
4.9 I101: Non-violent Communication as a Solution to Cultural Boundaries
4.9.1 I102: Needs as an Intercultural Reference Basis
4.9.2 E57: Emotions and Needs as Intercultural Bridges
4.9.3 I103: The Model of Non-violent Communication
4.9.4 I104: Appreciation: Non-violent and Intercultural
4.9.5 I105: The Implementation of Non-violent Communication in Intercultural Situations
4.9.6 E58: A Conflict Picture Story
Part V: Perspectives and the Way Forward
Visions of Intercultural Mediation
References
Additional Recommended Literature (2019)