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Inter-organizational Relations and Employment in a Multi-employer Environment

✍ Scribed by Jill Rubery; Fang Lee Cooke; Jill Earnshaw; Mick Marchington

Book ID
108525538
Publisher
John Wiley and Sons
Year
2003
Tongue
English
Weight
143 KB
Volume
41
Category
Article
ISSN
0007-1080

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## Abstract This study investigates the impact of employment externalization (in the form of limited‐term vs. permanent employment status) on customer‐oriented service behavior, and how identification processes may help to resolve the β€˜paradox of externalization’ (i.e., organizations relying more o