Integrating work environment considerations into usability evaluation methods—the ADA approach
✍ Scribed by Carl Åborg; Bengt Sandblad; Jan Gulliksen; Magnus Lif
- Publisher
- Elsevier Science
- Year
- 2003
- Tongue
- English
- Weight
- 204 KB
- Volume
- 15
- Category
- Article
- ISSN
- 0953-5438
No coin nor oath required. For personal study only.
✦ Synopsis
The ADA-method is an attempt to integrate work environment issues into a usability evaluation method. The intention is to provide a method that can be used for the analysis of computer systems that are used by skilled professionals as a major part of their work.
An ADA-analysis is performed as a semi-structured observation interview. The objectives of the ADA-method are (1) to identify usability and cognitive work environment problems in a computer supported work situation, and (2) to be a basis for further analysis and discussions concerning improvements of the system.
The method was designed to suit the needs of occupational health specialists as a complement to their traditional methods for investigating physical and psychosocial work environments. However, the method has a more general applicability as it can be taught to any usability expert to facilitate work environment considerations in their analysis and evaluation work. Furthermore, the paper reports on the use of the method in several different settings and the results thereof.